Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Training
Certification
Timeline
Generic
Gopesh Kurup

Gopesh Kurup

Grande Prairie,AB

Summary

Dedicated and hardworking hospitality professional with 14+ years of industry experience. Committed to building a successful career in a growth-oriented organization that values individual contributions to company operations. Seeking a reputable position to utilize skills and abilities in an industry offering professional growth opportunities, while being resourceful, innovative, and flexible. Goal is to pursue a career with an organization that energizes towards achieving high levels of individual and professional growth, proving strong leadership and valuable asset to the team. Demonstrated expertise in food and beverage management, daily planning, team leadership, and operations. Excels in customer relations and menu development, Possesses strong skills in staff training and development.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Bar and Restaurant Manager

Earls Bar & Kitchen
08.2019 - Current
  • Ensuring optimal performance by being a presence on the floor to support and lead the team to deliver service excellence
  • Manage shift schedule to control labour costs
  • Help to drive revenue and profit through the development and implementation of strategies, practices and promotions while in keeping with the overall concept, by understanding the critical cost of liquor cost
  • Execute and implement all national marketing initiatives, local store marketing programs and dining room/bar promotions
  • Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies, practices and promotions
  • Follow policies, procedures and service standards to achieve bar and environment cleanliness
  • Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
  • Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities and addressing maintenance issues promptly.
  • Follow all safety and sanitation policies when handling food and beverage as outlined in the Health and Safety program
  • Inventory management and bar organization, ordering and receiving, including invoice tracking - conduct weekly inventories to ensure adequate supply of beverages and supplies

General Manager

Howlin Wolf Global Bistro Restaurant
09.2017 - 03.2019
  • Responsible for recruiting, training and supervising staff and manager
  • Developing business strategy, managing budgets and planning menus
  • Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines
  • Promoting and marketing the business
  • Overseeing stock levels and ordering supplies
  • Handling customer enquiries and complaints
  • Maintaining high standards of quality control, cleanliness and safety
  • Preparing and presenting staffing/sales reports
  • Keeping statistical and financial records
  • Assessing and improving profitability and setting targets
  • Handling administration and paperwork
  • Liaising with customers, employees, suppliers, licensing authorities and sales representatives
  • Analyzing day to day activities, overall performance and making improvements to the running of the business and developing the restaurant
  • Developed business relationships throughout the city with big business owners and government officials.

Assistant Food and Beverage Manager

Norwegian Cruise Line
05.2015 - 02.2017
  • Streamlined processes within the department to increase overall productivity while maintaining quality standards.
  • Assisted in the recruitment, selection, and onboarding of new team members, ensuring a seamless integration into the existing workforce.
  • Mentored junior team members, fostering professional growth opportunities through guidance and constructive feedback.
  • Reduced waste and controlled inventory levels by implementing effective purchasing strategies and proper storage procedures.
  • Increased overall efficiency of the department by developing and implementing training programs for staff members.
  • Developed strong relationships with vendors to negotiate favorable pricing and delivery schedules for products.
  • Assisted in menu development, incorporating seasonal ingredients and trending flavors to appeal to a diverse clientele.

Bar Manager

Norwegian Cruise Line
03.2011 - 04.2015
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Supported event planning initiatives by coordinating with clients to accommodate special requests or customizations within budget constraints.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maximized profit margins by negotiating competitive pricing with suppliers and managing inventory levels.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
  • Collaborated with the Bar Manager in setting sales targets, budgeting, forecasting, and expense control measures.
  • Fostered a positive work environment by providing ongoing support, training, and mentoring to bar staff.

Lead Bartender

Norwegian Cruise Line (NCL)
07.2008 - 02.2011
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
  • Implemented drink prep procedures, significantly reducing wasted stock.

Lead Bartender

The Leela Kempinski
08.2005 - 06.2008


  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Carefully followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guest


Education

Bachelor of Tourism Studies - B T S

Indira Gandhi National Open University - New Delhi (Head Office)
01.2019

D H M - Hotel Management

Indian Institute of Tourism & Management, Kitco - Kerala, India
01.2005

H.S.C -

Pavandor Higher Secondary School - Kerala, India
01.2003

S.S.C -

Chinmaya Vidyalaya - Kerala, India
01.2001

Skills

  • Customer Satisfaction
  • Customer Relations
  • Allergy awareness
  • Performance Evaluations
  • Menu development
  • Inventory control and record keeping
  • Staff Scheduling
  • Sanitation Standards
  • Employee Training
  • Staff Management
  • Food Safety Compliance

Languages

English
Full Professional
Hindi
Professional Working
Malayalam
Native or Bilingual

Accomplishments

  • Gamification Received safety leader award by Norwegian Cruise line Completed the Glenmorange and Ardberg single malt training by Frank Brilliard, Business Development Director, Glemnorange
  • Awarded as Smirnoff Black Master Mixologist.
  • Nominated for employee of the quarter at the Leela Palace, Bangalore.
  • Received Style Award from Norwegian Cruise Line for the outstanding team of the month.
  • Completed special training program by NORWEGIAN ON SERVICE called the VACATION HERO.
  • Completed Servsafe Alcohol Certificate Program (ID 559046).
  • Completed training on up selling techniques by Norwegian cruise lines.
  • Completed Diageo World Class Bartender Training Program (S/N: E12345678).
  • Received three times vacation hero award for the outstanding guest service by Norwegian Cruise line.
  • Received leader front of the house vacation hero award by Norwegian Cruise line. for rescuing passenger.
  • Completed TIPS training program for safe service of alcohol according to law regulation.
  • Completed proficiency in survival craft and rescue boats other than fast rescue boats. certificate no: (JS02-20140926-06)


Training

Trainee, Le Meridian, Cochin, Kerala, India, 11/2004, 03/2005, Continually learned and provided exceptional service to customers by being friendly, knowledgeable and accommodating., Set up bar for operation, and stocked the service bar., Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections., Learned preparing both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes., Set up storeroom and work areas to allow easy access to stock items.

Certification

  • Advanced F& B training program for cruise lines and star hotel , [International hospitality institute]
  • Fulton Marine International training in pest management , product knowledge and safety
  • USPH and Canadian public health (CPH) training program from Norwegian Cruise Line
  • Completed Familiarization and security awareness, crowd management, basic first aid training from Norwegian cruise line
  • Train the trainer certification program by Norwegian Cruise line
  • completed Manager training program by Norwegian Cruise line
  • Completed STCW 95 course from Euro Tech Marine academy
  • Alberta Class 4 licence
  • Proserve

Timeline

Bar and Restaurant Manager

Earls Bar & Kitchen
08.2019 - Current

General Manager

Howlin Wolf Global Bistro Restaurant
09.2017 - 03.2019

Assistant Food and Beverage Manager

Norwegian Cruise Line
05.2015 - 02.2017

Bar Manager

Norwegian Cruise Line
03.2011 - 04.2015

Lead Bartender

Norwegian Cruise Line (NCL)
07.2008 - 02.2011

Lead Bartender

The Leela Kempinski
08.2005 - 06.2008

Bachelor of Tourism Studies - B T S

Indira Gandhi National Open University - New Delhi (Head Office)

D H M - Hotel Management

Indian Institute of Tourism & Management, Kitco - Kerala, India

H.S.C -

Pavandor Higher Secondary School - Kerala, India

S.S.C -

Chinmaya Vidyalaya - Kerala, India

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