Summary
Overview
Work History
Education
Skills
Certification
Timeline
Gopal Saniya

Gopal Saniya

Calgary,Canada

Summary

Looking forward to a challenging role in an organization of repute where technical skills and abilities are utilized in a desired direction so that the organization's goals are lined up for growth and goal achievement through sincere dedication, zeal to progress, and passion for work to attain learning, successful and growth-oriented career.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Bombay Spice
Calgary, AB
09.2021 - Current
  • Processed an average of $10,000 cash, credit, and debit payments per day with high accuracy
  • Conducted inventory checks regularly, maintaining optimal product levels and reducing out-of-stock instances by 45%
  • Effectively promoted and communicated 5 weekly promotions and rebates to customers, resulting in a 22% increase in sales
  • Received positive feedback from around 22 customers for exceptional customer service and assistance during the checkout process a week
  • Achieved 100% compliance rate with banking policies, procedures, and regulatory guidelines, ensuring a secure work environment
  • Actively participated in 2 number of training and development opportunities to enhance banking knowledge and skills.

Business Development Associate

Trade Bulls Securities
Ahmedabad, India
06.2020 - 08.2021
  • Demonstrated strong commitment to continuous learning, staying updated on industry markets, products, and legal environment to provide valuable insights and guidance to customers
  • Built and nurtured positive business relationships with customers, fostering trust and loyalty to drive increased sales and company growth.
  • Provided Exceptional support and assistance to clients in opening trading accounts, ensuring their needs were met and exceeded.
  • Addressed customer inquiries and resolved their concerns and issues promptly and with professionalism.
  • Consistently surpassed performance targets, resulting in exceptional client satisfaction levels and resolving customer inquiries, concerns, and issues to their utmost satisfaction.

Education

Business Administration - Financial Services

Southern Alberta Institute of Technology (SAIT), Calgary, AB
06.2023

Bachelor of Science - Chemical Engineering

Vishwakarma Government Engineering College, Ahmedabad, India
05.2019

Skills

  • Financial Knowledge
  • Customer Service
  • Analytical Skills
  • Sales and Relationship Management
  • Compliance and Risk Management
  • Technology Proficiency
  • Teamwork and Collaboration
  • Adaptability
  • Ethical Conduct
  • Time Management and Organization

Certification

  • CSC- Canada Security Institute (CSI), Calgary, AB, April 2023
  • CPH - Conduct and Practices Handbook (CSI), Calgary, AB, Pursuing

Timeline

Customer Service Associate - Bombay Spice
09.2021 - Current
Business Development Associate - Trade Bulls Securities
06.2020 - 08.2021
Southern Alberta Institute of Technology (SAIT) - Business Administration, Financial Services
Vishwakarma Government Engineering College - Bachelor of Science, Chemical Engineering

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Gopal Saniya