Gopalikathakur THAKUR
Pathankot
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Dynamic Food Supervisor with a proven track record at Freshii Restaurant, excelling in nutrition and recipe development. Expert in scheduling staff and optimizing operations, achieving high health code compliance. Adept at complaint resolution, fostering a collaborative environment that enhances customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Food Supervisor
Freshii Restaurant
06.2023 - 06.2025
- Directed work of cooks, food handlers and dishwashers to maintain efficient operations.
- Managed regular cleaning and sanitation to keep kitchen free of debris or build-up and minimize infection risks.
- Oversaw meal planning for residents by developing special activities theme meals.
- Maintained compliance with health code compliance and consistently achieved scores over.
Customer Service Representative
WALMART
04.2020 - 08.2021
- Responded to customer requests for products, services, and company information.
- Managed timely and effective replacement of damaged or missing products.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Post-Graduate Certificate - International Business
MOHAWK COLLEGE
CANADA, ON06-2021
MBA - FINANCE AND HUMAN RESOURCE
RAYAT BAHRA UNIVERSITY
MOHALI05-2018
B.COM - ACCOUNTING,FINANCE,MANGEMENT
AB COLLEGE
PATHANKOT08-2016
Skills
- Nutrition
- Food presentation
- Recipe development
- Scheduling staff
- Scheduling
- Account updating
- Complaint resolution
- Follow-up skills
Timeline
Food Supervisor
Freshii Restaurant
06.2023 - 06.2025
Customer Service Representative
WALMART
04.2020 - 08.2021
Post-Graduate Certificate - International Business
MOHAWK COLLEGE
MBA - FINANCE AND HUMAN RESOURCE
RAYAT BAHRA UNIVERSITY
B.COM - ACCOUNTING,FINANCE,MANGEMENT
AB COLLEGE
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