Summary
Overview
Work History
Education
Skills
Timeline
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GOPALAN K S

Ottawa,ON

Summary

Results-driven Product Specialist with 3+ years of experience in product management, market research, and product development. Demonstrated success in launching new products and driving customer satisfaction. Experienced in working with cross-functional teams to develop innovative solutions and build successful product strategies. Hands on work experience in the software industry with front end Product Management & Automated, Manual testing of client - server applications. Strong technical background and experience in market analysis and research. Strong knowledge of all phases of SDLC and strong working knowledge of software testing combined with the ability to build strong customer base by interacting directly with customers and providing effective resolution to support tickets and requests. Experienced in defining testing methodologies, designing test plans, test strategies and test cases. Good at understanding the Business Requirement Documents, Functional Specifications and Technical Specifications. Expertise in Analyzing Business requirements, Tracking changes and maintenance of Test Requirements. Working Experience in Unique and different domains: Forestry industry and Telecommunication. Strong experience with Defect tracking and documentaion tools like Azure Devops, JIRA, Confluence and TestRail. Highly skilled and experienced in working with Agile Test Methodology and Cloud Computing. SKILLS Cloud Computing Product Positioning Competitive Analysis Cross Functional Collaboration Product Optimization Quality Assurance Agile methodology Problem Solving Product Roadmaps Product Management Process Improvement Business Development

Overview

3
3
years of professional experience

Work History

Product Specialist

Lim Geomatics Inc
09.2022 - 09.2023
  • The main aim of the Project was to provide Geo-spatial solution for next generation forestry by using a Forest management and Data analytics platform
  • Involved in Defining and Analyzing the Business Requirements based on the Application Functionality
  • Developed and managed a cross functional team of engineers, designers and GIS and research analyst to successfully launch two new products on schedule
  • Conducted market analysis, gathered customer feedback and implemented features that resulted in a 20% increase in user engagement and satisfaction
  • Utilized data analytics to identify user behaviour patterns and implemented targeted marketing strategies that increased product usage by 30%
  • Created Test Plans, Test scenarios, Test Cases and Manual and Automated Scripts to create greater coverage for all initiatives assigned
  • Reviewed test plans, Test cases and Test scripts to ensure consistency with functional requirements
  • Implemented Regression and Smoke test execution as a discrete step of the deployment process
  • Created and executed manual smoke, functional, regression, system, integration and exploratory tests for Mobile Native Apps and Hybrid Apps
  • Maintained Product documentations using Confluence whenever new features were introduced during critical phases of the project to promote consistency and enhance 100% customer satisfaction
  • Conducted grooming sessions on a regular basis to effectively prioritize support tickets and channelize the teams focus to meet the SLA's.

Business analyst

Concentrix Services Technologies Ltd
06.2020 - 07.2022
  • The project was mainly focused on addressing new functional changes made into existing Call recording Contact center and Call center applications
  • Responsible for preparing and implementing BRD, FRD and test plans which elaborated the customer needs, functional areas, test requirements
  • Assist external/internal users of the client's technical product or services identify, investigate, research and provide resolution to user questions and problems
  • Ensure service delivered to our customers meets contractual Key Performance Indicator ( KPI )
  • Continuous and seamless integration with developers and testers to ensure all the tasks are performed within the agreed deadline
  • Effectively logged bugs in JIRA and assigned it to the developer during the sprint planning session
  • Led the development of the new Contact center Application by effectively collaborating with stakeholders and developers to successfully build the application.

Education

Masters - Electrical and Computer Engineering

University Of Ottawa
Ottawa, ON
05.2020

Bachelors Of Engineering - Electrical and Electronics Engineering

Anna University
Chennai, India
05.2017

Skills

  • Cloud Computing
  • Product Positioning
  • Product Optimization
  • Quality Assurance
  • Cross Functional Collaboration
  • Competitive Analysis
  • Agile Methodology
  • Problem Solving
  • Product Roadmaps
  • Product Management
  • Process Improvement
  • Business Development

Timeline

Product Specialist

Lim Geomatics Inc
09.2022 - 09.2023

Business analyst

Concentrix Services Technologies Ltd
06.2020 - 07.2022

Masters - Electrical and Computer Engineering

University Of Ottawa

Bachelors Of Engineering - Electrical and Electronics Engineering

Anna University

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GOPALAN K S