Summary
Overview
Work History
Education
Skills
Timeline
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Nirali Hirpara

Sydney,NS

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

6
6
years of professional experience

Work History

Customer Service Manager

Patanjali Ayurveda
Ahmedabad, Gujarat India
09.2021 - 11.2023
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Developed policies and procedures related to customer service operations.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Delivered continuous training to associates to maximize performance and customer relations skills.

Customer Service Sales Representative

Louis Phillip Aditya Birla pvt ltd
Ahmedabad, GUJARAT INDIA
04.2018 - 08.2020
  • Maintained records of customer interactions and transactions.
  • Generated quotes, processed payments and documented customer communications.
  • Educated customers on product features and technical details to highlight benefits.

Education

Bachelor of Ayurvedic Surgery And Medicine - Ayurveda

Gujarat Ayurved University
Surat India
07-2019

Skills

  • Schedule Coordination
  • Sales Promotion
  • Training and Mentoring
  • Account Management

Timeline

Customer Service Manager

Patanjali Ayurveda
09.2021 - 11.2023

Customer Service Sales Representative

Louis Phillip Aditya Birla pvt ltd
04.2018 - 08.2020

Bachelor of Ayurvedic Surgery And Medicine - Ayurveda

Gujarat Ayurved University

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Nirali Hirpara