GOODWILL OLATUNJI
Calgary,Canada
Summary
Seeking a position as a cashier
Reliable and pleasant individual with up to 3 years in customer service. Supported clients of different ages and backgrounds and promoted client interests, privacy, and preference always Excellent communication techniques and a good team player with good organizational skills and critical thinking. Ability to work well under pressure with good energy, stamina as well as resilience. Paying strong attention to record-keeping skills and details.
Overview
4
4
years of professional experience
Work History
Counter Attendant
Royal Restaurant
12.2023 - 05.2024
- Operated cash register, processing an average of 100+ payments daily with 99% accuracy.
- Handled cash and credit/debit card transactions and reconciled daily sales, ensuring a balanced till with minimal discrepancies.
- Scanned items efficiently, calculating total payments quickly to maintain an average customer wait time under 2 minutes.
- Engaged in suggestive selling, achieving a 10% increase in add-on sales per shift.
- Maintained a clean and organized counter area, restocking shelves as needed to ensure consistent availability of popular items.
- Verified customer age for restricted products like alcohol or tobacco, consistently following store compliance policies.
- Assisted in basic kitchen tasks as required, contributing to faster service during peak hours.
Front Desk Attendant
Auto Value Parts
07.2023 - 12.2023
- Demonstrated exceptional leadership by managing inventory and sales operations, resulting in a significant increase in sales performance
- Played a pivotal role in introducing and implementing new inventory management systems, enhancing efficiency and customer satisfaction
- Achieved a 10% increase in sales performance through effective inventory management and sales operations
- Implemented new inventory management systems, resulting in improved efficiency and customer satisfaction
- Played a pivotal role in streamlining processes, contributing to a more organized and productive work environment
- Received recognition for outstanding customer service and problem-solving skills, fostering positive relationships with clients
Supervisor & Salesperson
TF. Farm & Feeds
10.2022 - 04.2023
- Identified and cultivated new sales clients across multiple channels—phone, email, inbound website leads, and in-person—resulting in an average of 20% growth in the customer base monthly.
- Consistently met weekly targets, completing an average of 60+ daily outreach activities and achieving high call quality scores, which boosted overall sales conversion rates by 15%.
- Delivered exceptional customer service, maintaining a welcoming environment and resolving customer inquiries with a satisfaction rate of 95%.
- Maintained a clean, safe, and orderly appearance at the front desk and other visible areas, contributing to a 100% compliance rate on safety and cleanliness audits.
- Processed all transactions accurately through multiple payment methods, achieving end-of-day reconciliation with a 99.8% accuracy rate and ensuring smooth customer transactions.
Cashier
Sip Stir Coffee
05.2020 - 08.2021
- Assisted customers by taking and preparing orders, averaging over 150 orders per shift, and ensuring prompt and accurate service.
- Greeted and informed customers about new products, achieving a 10% increase in upsell purchases through product suggestions.
- Replenished stock items like paper cups, cream, milk, coffee, and sugar efficiently, maintaining a fully stocked workspace throughout each shift to avoid service interruptions.
- Maintained a clean and organized workspace and dining area, contributing to a 95% customer satisfaction rating on store cleanliness.
Education
Information Technology Services -
Southern Alberta Institute of Technology
Calgary, AB2025
High School Diploma -
Newman International Academy
Dallas, TX2021
Skills
- Basic computer skills
- Time management
- Customer service
- Attention to detail
- Transaction processing
- Payment processing
References
Available on Request.
Timeline
Counter Attendant
Royal Restaurant
12.2023 - 05.2024
Front Desk Attendant
Auto Value Parts
07.2023 - 12.2023
Supervisor & Salesperson
TF. Farm & Feeds
10.2022 - 04.2023
Cashier
Sip Stir Coffee
05.2020 - 08.2021
Information Technology Services -
Southern Alberta Institute of Technology
High School Diploma -
Newman International Academy
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