Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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GOODNESS OKEKE

Edmonton,AB

Summary

Experienced technical support coordinator with over four years of experience and a Bachelor's degree in Environmental Studies. Able to network and work independently with businesses to create successful partnerships. Well-qualified and familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.

Overview

7
7
years of professional experience

Work History

Brand Ambassador

WE DAY
  • Oversaw the operations of merchandise booths (staffed with volunteers)
  • Met weekly sales targets while delivering exceptional customer experience
  • Assisted with build, stock, and inventory of assigned booths
  • Followed a merchandise plan with product and signage
  • Motivated volunteers and encouraged them to increase sales
  • Apt knowledge of product and managed market communications that drove product demand.

ENVIRONMENTAL WASTE AUDITOR

The University of Manitoba
Winnipeg, MB
  • Obtained the amount of organic compost generated by the University of Manitoba
  • Developed auditing program to address risks and evaluate regulatory requirements.
  • Verified waste pathways and characterized waste streams
  • Identified source reduction points while finding ways to improve efficiency
  • Gave recommendations for further waste reduction strategies.
  • Prepared working papers, reports and supporting documentation for audit findings.

Courier Recruiter specialist

SKIP THE DISHES
09.2018 - Current
  • Finding and contacting qualified candidates for current open positions
  • Reviewing candidate resumes and job applications
  • Serving as an Intermediate between candidates and hiring managers
  • Supervising the recruitment process from beginning to end
  • Managing recruitment process using data based systems.

Restaurant Onboarding Specialist

05.2018 - 08.2018
  • Pitched the network to potential clients and negotiated quotas
  • Onboarded and advised restaurants and franchises on the best use of the company tools and the best practices
  • Provided advice to support restaurants reaching their full potential
  • Coordinated, scheduled, and managed training appointments with restaurant partners
  • Communicated effectively with clients during the onboarding process
  • Built and maintained long-lasting relationships with new partners.

Customer Care Operator

01.2017 - 04.2018
  • Assisted customers with various needs and redirected calls to the appropriate department
  • Provided technical support to customers who face issues with the service
  • Attended customers' questions and concerns regarding products or services over the phone
  • Effectively worked with customers from diverse cultural backgrounds despite barriers.

Customer Experience Coordinator

Hoot Reading
Winnipeg, MB
09.2021 - Current
  • Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
  • Maintained key performance indicators and acceptable performance levels to support assigned customer base.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Increased efficiency and team productivity by promoting operational best practices.

Education

Bachelor of Science - Environmental Studies

University of Manitoba
Winnipeg, MB
12.2020

Skills

  • Customer service experience
  • Courier recruitment
  • Proficient with Microsoft office
  • Cross cultural communication and problem solving
  • Great time management and organizational skills
  • Proactive and able to work independently as well as part of a team
  • Customer Identification and Qualification
  • Dependable and Cooperative
  • Relationship Management
  • Quality Assessments
  • Communication Skills
  • Administrative Support
  • Customer Retention Strategies

Accomplishments

  • EMPLOYEE RECOGNITION PROGRAM, SKIP THE DISHES
  • Top quality performer
  • Gold achiever

Timeline

Customer Experience Coordinator

Hoot Reading
09.2021 - Current

Courier Recruiter specialist

SKIP THE DISHES
09.2018 - Current

Restaurant Onboarding Specialist

05.2018 - 08.2018

Customer Care Operator

01.2017 - 04.2018

Brand Ambassador

WE DAY

ENVIRONMENTAL WASTE AUDITOR

The University of Manitoba

Bachelor of Science - Environmental Studies

University of Manitoba

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GOODNESS OKEKE