Iheanacho Denwigwe
London,Canada
Summary
As a seasoned Systems Reliability Engineer with over 5 years of experience in large-scale IT operations and distributed systems, I aim to leverage my expertise in SRE principles, IT Service Management, and cross-functional collaboration to improve the stability, reliability, and efficiency of digital banking systems at your esteemed organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Systems Engineer
NCDC
01.2023 - 05.2024
- Supported hybrid cloud environments focusing on GCP/GKE and Azure/PCF resulting in optimal performance of digital banking services
- Leveraged tools such as Splunk and Grafana for monitoring, leading to improved service stability and faster incident detection
- Implemented SOA and microservices architecture for digital platforms, improving scalability and resilience.
Product Specialist
NCDC
04.2020 - 12.2022
- Managed IT service delivery ensuring consistent adherence to both ITIL V3/v4 Foundation Cert
- In ITSM an asset principles along with SRE principles for a large-scale digital banking platform
- Collaborated with multiple core technology teams implementing automated responses which reduced manual intervention thereby enhancing overall service reliability.
Systems Analyst
NCDC
08.2018 - 03.2020
- Championed SRE culture within the technology team by collaborating closely with application development teams as well as infrastructure and network teams for improving service stability
- Led troubleshooting efforts during severe incidents using best practice techniques such as log analysis and non-invasive tests while effectively communicating incident status to senior stakeholders
- Contributed significantly towards defining SLIs and managing SLOs alongside senior engineering teams
- Developed plans for refining build practices that improved stability, reliability efficiency across the digital banking portfolio.
Education
Master's Degree - Information Technology
National Open University of Nigeria (NOUN)
Bachelor's Degree - Electrical & Electronics Engineering
University of Lagos
Skills
- SRE Principles & Practices
- IT Service Management
- Engineering Operation Tools
- Cloud & Hybrid Environments
- Incident Management
- SOA & Microservices Architecture
- Continuous Integration & Deployment
Personal Information
SYSTEMS ENGINEER
Accomplishments
- Led a cross-functional team in reducing incident response time by 40% through the implementation of automated alerts using Dynatrace and Grafana.
- Spearheaded an initiative to refine deployment practices which resulted in improving service reliability by 30% across the digital banking portfolio.
- Successfully led troubleshooting and resolution of over 50 high-severity incidents ensuring swift recovery with minimal impact on digital services.
- Streamlined IT service delivery processes integrating ServiceNow with SRE practices resulting in a 25% increase in operational efficiency.
Certification
- Microsoft Certified: DevOps Engineer Expert
- Microsoft Certified: Azure Administrator Associate
- Microsoft Certified: Azure AI Fundamentals
- Microsoft Certified: Security, Compliance, and Identity Fundamentals
- Certified API Security Architect: API Academy
- Microsoft Certified: Azure Fundamentals
- Microsoft Certified: Data Fundamentals
- Microsoft Certified: Power Platform Fundamentals
- Certified API Product Owner: API Academy
- Certified API Product Manager: API Academy
Timeline
Systems Engineer
NCDC
01.2023 - 05.2024
Product Specialist
NCDC
04.2020 - 12.2022
Systems Analyst
NCDC
08.2018 - 03.2020
Master's Degree - Information Technology
National Open University of Nigeria (NOUN)
Bachelor's Degree - Electrical & Electronics Engineering
University of Lagos
- Microsoft Certified: DevOps Engineer Expert
- Microsoft Certified: Azure Administrator Associate
- Microsoft Certified: Azure AI Fundamentals
- Microsoft Certified: Security, Compliance, and Identity Fundamentals
- Certified API Security Architect: API Academy
- Microsoft Certified: Azure Fundamentals
- Microsoft Certified: Data Fundamentals
- Microsoft Certified: Power Platform Fundamentals
- Certified API Product Owner: API Academy
- Certified API Product Manager: API Academy
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