Joan Luis Gonzalez
Santiago,Dominican Republic
Summary
Legal professional with over 8 years of experience across the immigration, legal services, and insurance industries. Proven expertise in immigration law, consumer protection, case management, and compliance. Skilled in client communication, conflict resolution, and workflow optimization, with a track record of managing high caseloads and achieving exceptional approval rates. Adept at training and mentoring teams, streamlining processes, and utilizing tools such as Salesforce, Google Workspace, Camp Legal, and Practice Panther to enhance efficiency. Fluent in English and Spanish, with demonstrated success in cross-cultural communication and remote team leadership. Recognized for delivering results, fostering trust, and driving client satisfaction in fast-paced, dynamic environments.
Overview
10
10
years of professional experience
Work History
Senior Paralegal
Debt Freedom Attorneys
01.2024 - Current
- ptimized case logistics and redesigned workflows, leveraging Salesforce to achieve an 80% improvement in efficiency and enhance client satisfaction, reducing cancellations by a significant margin.
- Coordinated communication with local attorneys across 47 states, ensuring timely case assignments and providing weekly status updates to over 100 active clients.
- Managed over 10 monthly escalations and retention calls, utilizing Google Workspace and strong conflict resolution skills to address client concerns and maintain retention rates.
- Reviewed and analyzed 20+ cases weekly for potential violations of consumer protection laws, using Camp Legal to compile and organize findings for attorney review and strategic planning.
- Regularly utilized Microsoft Office Suite to prepare detailed reports and track case progress, ensuring compliance with deadlines and client expectations.
Paralegal
Upwork Freelancer
01.2022 - 01.2024
- Company Overview: [Remote]
- Managed communications with over 150 clients, employing empathy and expertise to de-escalate high-stakes situations and build trust, ensuring positive client relationships and case progress.
- Prepared and filed 30+ immigration petitions and applications monthly with corresponding immigration agencies, leveraging Camp Legal and Practice Panther to maintain accuracy and compliance.
- Reviewed and assisted clients in gathering essential evidence, providing personalized support and using Google Workspace to organize and streamline documentation.
- Filed and tracked approximately 5 Freedom of Information Act (FOIA) requests monthly, ensuring timely submissions and updates using specialized software like Salesforce.
- Reviewed and analyzed FOIA results to provide attorneys with comprehensive insights into clients' immigration histories, enabling strategic decision-making for complex cases.
- Conducted in-depth legal research to develop reports and articles supporting immigration applications, showcasing strong analytical and written communication skills.[Remote]
Senior Case Manager - Trainer
Pichardo Immigration Associates, LLC
Hartford, USA
01.2020 - 01.2022
- Earned a recognition certificate in 2022 for exceptional performance, reflecting a strong commitment to excellence in immigration case management.
- Managed and analyzed over 200 immigration cases, achieving the highest approval rates from attorneys and government agencies by leveraging Camp Legal for documentation and compliance.
- Developed and led a comprehensive Immigration Paralegal training program, successfully training and mentoring 12+ paralegals, improving team productivity and accuracy.
- Coordinated the Immigration Court Calendar, ensuring 100% compliance with deadlines and attorney attendance using Google Workspace for scheduling and communication.
- Streamlined case processes and documentation workflows, resulting in increased efficiency and better client outcomes through strategic use of Salesforce and Microsoft Office Suite.
- Collaborated closely with senior attorneys, providing thorough case analyses and actionable insights to support high-stakes immigration cases and hearings.
Legal Supervisor
Mckenzie Capital LLC
Miami, USA
01.2019 - 01.2020
- Consistently achieved monthly collection goals, approximately XXX USD$demonstrating strong organizational and negotiation skills while maintaining excellent client relationships.
- Planned and supervised the drafting, filing, and submission of legal documents, ensuring compliance with court requirements, and effective communication with adverse parties.
- Trained and mentored legal assistants in document preparation and the use of Salesforce, improving team efficiency and accuracy in case management.
- Reviewed and analyzed a wide range of documents, including credit reports, bank statements, contracts, and legal notices, providing critical insights for case resolution.
- Streamlined documentation workflows, leveraging tools like Microsoft Office Suite and Google Workspace to enhance accuracy and meet deadlines consistently.
- Collaborated with cross-functional teams, ensuring all case-related documentation and communications were aligned with legal standards and client expectations.
Legal Assistant
Law Offices of Felder and Associates
Miami, USA
01.2017 - 01.2018
- Handled 20+ client calls daily, delivering exceptional customer service and effectively managing client communications to address inquiries and resolve concerns.
- Drafted and filed various legal documents, including complaints, motions, summons, and notices, ensuring compliance with court standards and legal procedures in cases against insurance companies.
- Collected and reviewed critical evidence to support complaints and responded to discovery requests, maintaining meticulous attention to detail in all case documentation.
- Prepared comprehensive reports summarizing caseloads, deadlines, and case status updates, providing attorneys with clear and actionable insights.
- Coordinated communication with opposing parties, attorneys, and insurance adjusters, fostering efficient collaboration and timely resolution of legal matters.
- Streamlined document workflows, utilizing tools like Microsoft Office Suite and Google Workspace to maintain accuracy and meet tight deadlines.
Transactional Units Team Leader
Latin American Hosted Services by BC.
Santiago, Dominican Republic
01.2015 - 01.2017
- Awarded Best Performance and Top Performer Award, recognizing exceptional contributions to operational efficiency and team success.
- Trained and onboarded new staff members, introducing updated procedures and ensuring smooth transitions for new hires, resulting in increased team productivity.
- Managed document production and entity identification for claims subrogation across multiple insurance areas, including Auto, Property, and General Liability, ensuring accuracy and compliance.
- Coordinated restitution requests with the District Attorney's Office and courts, successfully facilitating legal processes and claim resolutions.
- Reviewed and analyzed 50+ contracts, public reports, and expert findings monthly, providing critical insights to support insurance claims and case strategies.
- Streamlined claims documentation workflows, leveraging Microsoft Office Suite and Google Workspace to maintain efficiency and meet organizational goals.
Education
Bachelor of Science - Law
Universidad Abierta Para Adultos. UAPA
Dominican Rep.01.2018
VII International Seminary - Guarantees and Fundamental Rights
VII International Seminary of Law
Dominican Rep.01.2017
IT technician -
Winston Arnaud Institute
Dominican Rep.01.2012
Skills
- Immigration law expertise
- Consumer protection law knowledge
- Case management
- Legal research and analysis
- Document drafting and review
- Compliance management
- Client communication and relationship management
- Conflict resolution and de-escalation
- Team training and mentorship
- Workflow optimization
- Proficiency in Salesforce, Google Workspace, Microsoft Office Suite, Camp Legal, Practice Panther, and Windows/MacOS
- Analytical thinking
- Attention to detail
- Time management
- Process improvement
- FOIA request handling and analysis
- Bilingual communication (English/Spanish)
- Emotional intelligence
- Strategic planning and execution
- Adaptability to remote and cross-cultural environments
- Leadership in team and project coordination
- Professionalism and integrity
Timeline
Senior Paralegal
Debt Freedom Attorneys
01.2024 - Current
Paralegal
Upwork Freelancer
01.2022 - 01.2024
Senior Case Manager - Trainer
Pichardo Immigration Associates, LLC
01.2020 - 01.2022
Legal Supervisor
Mckenzie Capital LLC
01.2019 - 01.2020
Legal Assistant
Law Offices of Felder and Associates
01.2017 - 01.2018
Transactional Units Team Leader
Latin American Hosted Services by BC.
01.2015 - 01.2017
Bachelor of Science - Law
Universidad Abierta Para Adultos. UAPA
VII International Seminary - Guarantees and Fundamental Rights
VII International Seminary of Law
IT technician -
Winston Arnaud Institute