Gombodorj Tsedendorj
Vancouver,BC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Card Risk Specialist
Khan bank LLC
Ulaanbaatar
02.2019 - 10.2023
- Maintained records related to all investigations into potential instances of debit card frauds.
- Prepared detailed reports outlining findings from investigations into suspected cases of debit card frauds.
- Participated in group discussions with team members to develop new ways to combat fraud.
- Analyzed customer data to detect suspicious activity, such as multiple accounts opened in a short period of time or large purchases made with little or no money down.
- Assisted customers with dispute resolution by providing helpful advice on how to resolve their issues.
Call Center Operator
Khan bank LLC
Ulaanbaatar
11.2020 - 11.2020
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Followed up with customers to ensure their satisfaction with the resolution of their issue or request was met.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Provided accurate information regarding product features and specifications.
Education
MBA - Business Administration
University Canada West
Vancouver, BC12-2025
Bachelor of Science - Business Economics
University of Finance And Economics
Ulaanbaatar, Mongolia02-2019
Skills
- Risk Analysis
- Microsoft Excel
- Customer Service
- Interpersonal Abilities
- Adaptive Learning
Affiliations
- I'm an avid reader with a diverse taste in literature. I enjoy fiction, non-fiction, and even explore different genres to broaden my perspective.
- Maintaining a healthy lifestyle is important to me. I regularly engage in physical activities such as fitness training to keep both my body and mind in good shape.
- Whether it's acquiring new skills, taking online courses, or attending workshops, I believe in the importance of lifelong learning.
Accomplishments
- "Best Employee 2021" award of Card operation department of the Khan bank LLC.
- Best project of Khan Bank LCC in 2021.
Languages
English
Professional
Mongolian
Native/ Bilingual
Certification
- Creative Collaboration - Linkedin (2021)
- Learning Agility - Linkedin (2021)
- Developing a Learning Mindset - Linkedin (2021)
- Diversity, Inclusion, and Belonging - Linkedin (2021)
- Finance Foundations: Risk Management - Linkedin (2021)
Timeline
Call Center Operator
Khan bank LLC
11.2020 - 11.2020
Card Risk Specialist
Khan bank LLC
02.2019 - 10.2023
MBA - Business Administration
University Canada West
Bachelor of Science - Business Economics
University of Finance And Economics
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