Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Golrokh Ansari

Richmond Hill,ON

Summary

Experienced Accountant with a strong background in Banking and Business operations. Skilled at solving client problems and guiding them through financial and administrative processes. Proficient in Microsoft Office, QuickBooks, and Exact Globe System. Currently pursuing the Investment Funds Course (IFC) to deepen financial knowledge and expand industry qualifications. Adept communicator with a track record of fostering positive client relationships and contributing to business efficiency.

Overview

17
17
years of professional experience

Work History

Customer Service Supervisor

VINCA Cleaning Services
01.2023 - Current
  • Manage day-to-day operations of the customer service team, ensuring smooth scheduling and communication.
  • Quickly handle client concerns, maintaining a positive company reputation and encouraging repeat business.
  • Help clients use digital tools like online scheduling and automated payments, which improves their experience and streamlines operations.
  • Keep detailed records of client preferences and history to personalize service and support client loyalty.

Service Invoicing Coordinator

Digi Canada Inc.
01.2021 - Current
  • Assist clients and internal teams with billing questions and financial issues, providing clear and helpful guidance.
  • Oversee full cycle accounting operations, including premium collections (accounts receivable), vendors payments (accounts payable), regulatory remittances, claims payments.
  • Use digital tools to make invoicing and client service more efficient.
  • Handle month-end and year-end financial closing tasks accurately.

Administrative Assistant

Noble Mortgages
01.2018 - 01.2019
  • Oversee full cycle accounting operations, including premium collections (accounts receivable), vendors payments (accounts payable), regulatory remittances, claims payments.
  • Supported clients through mortgage applications, answering questions and explaining the process clearly.
  • Coordinated with lenders, lawyers, and appraisers to keep approvals moving smoothly.
  • Managed confidential client files and followed up to ensure everything was completed on time.
  • Maintained professional and friendly communication with clients to build trust.

Customer Service Representative

Agriculture Bank
01.2008 - 01.2016
  • Helped customers with daily banking needs such as deposits, withdrawals, and loan questions.
  • Opened new accounts and explained banking products and services.
  • Managed cash transactions carefully and built trusted relationships with clients.
  • Resolved client concerns with patience and professionalism.

Education

Investment Funds - in Canada

CSI
06-2025

Payroll Accounting -

12.2024

Personal Income Tax - Business & Corporation Tax

12.2024

Accounting Diploma -

12.2023

Diploma of Business Administration -

12.2018

Skills

  • Client relationship management
  • Financial advising
  • Digital tools proficiency
  • Online banking platforms
  • Microsoft Office proficiency
  • QuickBooks experience
  • Exact Globe experience
  • Full-cycle accounting
  • Invoicing
  • Verbal communication

Languages

English
Native or Bilingual
Farsi
Native or Bilingual

Timeline

Customer Service Supervisor

VINCA Cleaning Services
01.2023 - Current

Service Invoicing Coordinator

Digi Canada Inc.
01.2021 - Current

Administrative Assistant

Noble Mortgages
01.2018 - 01.2019

Customer Service Representative

Agriculture Bank
01.2008 - 01.2016

Payroll Accounting -

Personal Income Tax - Business & Corporation Tax

Accounting Diploma -

Diploma of Business Administration -

Investment Funds - in Canada

CSI
Golrokh Ansari