GOLOOBA YOKAANA

*Documentation & Reporting, Maintained accurate resident records, service plans, and incident logs, ensuring compliance with organizational standards.

- Stakeholder Coordination,

Acted as a liaison between residents, case managers, and external agencies to facilitate resource referrals and community partnerships.

-Administrative TaskS,: Scheduled appointments, planned social outings, and managed resident communications (written/verbal).

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• Helps individuals find and secure housing

· *Caseload Management:

· Tracked and updated housing applications for *50+ clients** using the *Access to Housing* system, reducing processing delays by 20%.

· Educated clients on tenant rights (*Residential Tenancy Act*),

· Ensuring adherence to municipal regulations.

Policy Compliance.

· Database Maintenance: Input and verified client data, maintaining 100% accuracy in files for audits.

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· *Intake & Records**:

· Streamlined client onboarding processes, digitizing intake forms and updating case files in real-time.

· Referral Coordination

· Partnered with City of Toronto programs and community agencies to connect clients with housing, healthcare, and income support.

· Crisis Administration

· Documented critical incidents and prepared funder reports, ensuring timely submission.

• Oversaw operations of shelter, including staff scheduling, staff training, supply ordering, payroll, animal adoptions, foster care program and overall day to day operations
• Supervised support workers (Relief Workers) Shelter Associates (and volunteers) counsellors
• Delegated tasks to ensure a smooth operation of the shelter program
• Held impromptu meetings to review process and incidents; implement changes to operations
• Delegated and participated in set up, clean up and preparation of meals & snacks
• Oversee linen make inventory
• Ensured the appropriate amount of food is ready for the overnight program
• Provided client service as such meals, showers, distribution of other essential items, and provided referrals to other agencies as needed
• Answered client's phone calls and inquires on premises; Updated Medical files, work notes, incident reports as well as staff files
• Ensured the registration of beds and checked in process is safe, effective and smooth each night
• Provided case management and counselling/referrals to shelter clients
• Facilitated client retreats and assisted in recovery programs
• Liaised with city officials and other agencies as necessary
• Supported team with the overdose protocol
• Video Cameras Management
• Assisted residents during hospitalization
• Carried out other duties as assigned including cover Team Leaders
• Implemented a mentorship program within the team, fostering an environment of trust and collaboration
• Over six months, job satisfaction increased by 30%, and productivity improved by 20%
• Prioritized tasks and completed a project two weeks ahead of schedule
• Implemented a time-tracking system and identified areas of inefficiency, resulting in a 15% increase in time management skills for the team
• Created a daily schedule and improved time management, resulting in a 10% increase in productivity
• Spearheaded a new workflow to respond to new project requirements, which resulted in a 20% increase in productivity and a 15% decrease in project completion time
• Trained and onboarded over 50 employees on the new system within five months
• Through effective collaboration and communication strategies, I increased team productivity by 25% and completed 10 projects within a six month period
• Implemented a conflict resolution training program for over 50 employees, resulting in a 40% decrease in HR intervention cases and a 25% improvement in workplace morale

• Responded to calls from agency to go to various shelters and or group homes as assigned
• Participated in the client intake process in the Shelter(s)
• Performed walk arounds to ensure safety at the premises
• Performed first aid on clients who get injuries at the facility including those who overdose
• Maintained appropriate information for funder reports as necessary
• Maintained client files
• Worked collaboratively with shelter and housing team, other shelter staff and departments and volunteers
• Worked as a resource for residents, particularly around housing issues, support and advocacy
• Used intervention and mediation skills to defuse potential conflict
• Cooked food and served it residents whenever necessary or assigned to do so
• Performed light housekeeping and maintenance tasks to ensure a clean work environment

• Responded to calls from different clients and transferring them, receiving mails and distributing them to respective staff members reliably
• Welcomed clients and referring them to specified office for their scheduled appointments
• Conducted reminder calls and emails to clients, volunteers about their scheduled appointments
• Assisted in organizing partnership events by outreaching to the community about HIV/AIDS by providing educational health workshops, safety materials and giving resource information to the community
• Participated in outreach programs and distributing condoms to the homeless people
• Educated youth and the homeless about the dangers of living a careless sexually active life
• Sensitized on the dangers of HIV/AIDS during community workshop
• Educated the black youth about the statics of HIV/AIDS so as they can be aware that AIDS is real
• Sorted condoms and lubricants according to the expiry date
• Data entry (usually done after getting feedback from the youth through questionnaires)