Golnaz (Grace) Mostafaei

Provided excellent customer service to stud Engaged students and supported their learning by developing and implementing lessons

• Medical Interpreter at Language Line Solutions USA

• Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
• Assisted in the development of departmental goals and objectives, aligning with overarching company mission and vision statements.
• Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
• Evaluated systems according to predetermined checklist and noted issues.

• Full-time

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.