Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Golnaz Heidarkhan Tehrani

West Vancouver

Summary


Results-driven CRM professional prepared for this role. Extensive experience in developing and implementing CRM strategies that improve customer satisfaction and loyalty. Highly collaborative with strong focus on achieving results and adapting to changing needs. Proficient in data analysis and team leadership, with reputation for reliability and flexibility.

Overview

8
8
years of professional experience

Work History

CRM Manager

ANDISHE NEGAR CO.
06.2008 - 02.2013
  • Evaluated the effectiveness of promotional campaigns ,refining marketing messages for greater impact.
  • Trained sales team on CRM tools, boosting productivity and lead conversion rates.
  • Identified opportunities for upselling and cross-selling by analyzing existing customer data, leading to increased average transaction value.
  • Coordinated with IT department to ensure seamless integration of new CRM features and functionalities across all relevant platforms.
  • Increased customer satisfaction by implementing a personalized CRM strategy for better communication and engagement.
  • Analyzed customer behavior to identify trends and optimize marketing strategies for increased revenue growth.

Safety Inspector

OSP Consultants
01.2005 - 01.2007
  • Promoted a culture of safety awareness through ongoing communication and educational initiatives.
  • Ensured compliance with federal, state, and local regulations by maintaining up-to-date knowledge in the field of occupational health and safety.
  • Coordinated routine maintenance activities with facilities staff to ensure that all safety equipment remained in optimal working condition.
  • Identified areas for improvement during site walkthroughs, working closely with site supervisors to address any deficiencies immediately before they escalated into more significant issues.

Education

ASSISTANTE - Early Childhood Education

COASTAL COLLEGE
Vancouver, BC
03-2023

Master of Science - Industrial Management

AZAD UNIVERSITY
TEHRAN
05-2012

Bachelor of Science - Industrial Engineering

AZAD UNIVERSITY
QAZVIN
06-2004

High School Diploma -

IRAN HIGH SCHOOL
TEHRAN
04-1999

Skills

  • Salesforce proficiency
  • Lead nurturing
  • Multichannel marketing
  • Marketing automation
  • Business development and planning
  • Customer Relationship Management
  • OSHA standards
  • Hazard identification
  • Emergency response
  • Safety analysis
  • CPR/AED
  • Teamwork skills

Languages

Persian
Native or Bilingual
English
Full Professional

Timeline

CRM Manager

ANDISHE NEGAR CO.
06.2008 - 02.2013

Safety Inspector

OSP Consultants
01.2005 - 01.2007

ASSISTANTE - Early Childhood Education

COASTAL COLLEGE

Master of Science - Industrial Management

AZAD UNIVERSITY

Bachelor of Science - Industrial Engineering

AZAD UNIVERSITY

High School Diploma -

IRAN HIGH SCHOOL

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Golnaz Heidarkhan Tehrani