Golnaz Haghjoo
King City,ON
Summary
Motivated Social Service Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients and advance change for communities in need.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Social Service Worker Placement
KING CITY LODGE NURSING HOME
09.2023 - Current
- Improved customer satisfaction by providing timely and accurate services in a professional manner.
- Enhanced team performance by providing effective training on company policies and procedures.
- Streamlined service processes, resulting in increased efficiency and improved response times.
- Promoted a safe and clean work environment through diligent adherence to health and safety regulations.
- Established strong relationships with clients, leading to increased trust and loyalty.
- Contributed positively to the workplace culture by participating in team-building activities and offering support to colleagues when needed.
ECA- part time
Our Lady of Annunciation Childcare Centre
08.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
Senior Camp Counsellor
Camp Tawheed
06.2018 - 06.2022
- Enhanced camper experience by developing and implementing diverse, age-appropriate activities.
- Improved camp safety by conducting regular risk assessments and updating emergency response procedures.
- Mentored junior counselors, providing guidance and support to ensure their professional growth.
- Increased camper retention rates with effective conflict resolution strategies and strong communication skills.
Dietary Aide
Elginwood Long-Term Care Centre
02.2021 - 01.2022
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
Social Service Work Placement
Horizons For Youth
09.2020 - 12.2020
- Improved client outcomes by developing individualized care plans and conducting regular follow-up assessments.
- Enhanced community support for clients by establishing partnerships with local organizations and resources.
- Assisted clients with daily living activities to promote independence, dignity, and overall wellbeing.
- Provided crisis intervention services, addressing urgent needs and connecting clients to appropriate resources.
Junior Camp Counselor
YWCA
06.2020 - 08.2020
- Enhanced camper experience by organizing and leading engaging activities, such as sports, arts and crafts, and games.
- Promoted a safe and inclusive environment for all campers through effective supervision and conflict resolution strategies.
- Assisted in the development of age-appropriate lesson plans to ensure campers were consistently learning new skills throughout their stay.
- Ensured camper safety by adhering to strict guidelines during outdoor excursions, water-based activities, and overnight stays.
Recreational Volunteer
L'Arche Daybreak
09.2016 - 09.2017
- Enhanced participant experience by creating and implementing engaging recreational activities.
- Boosted volunteer retention through effective communication and team-building exercises.
- Promoted physical fitness among participants by leading various sports activities and games.
- Improved community engagement with diverse, inclusive programming for all ages and abilities.
Education
DCS / DEC in Social Service Work -
Seneca College
Toronto, ON04.2024
Bachelor's in Public Health (2 Years Completed) -
University of Waterloo
Waterloo, ON09.2020
Skills
- Childcare (7 years)
- Teaching
- Social Work
- Case Management
- Telephone Etiquette
- Decision Making
- Task Prioritization
- Workplace Safety
- Teamwork and Collaboration
- Organizational Skills
- Computer Literacy
- Effective Communication
- Empathy and Compassion
- Adaptability and Flexibility
Certification
- Respect in Sport, Present
- Worker Health and Safety Awareness, 06/01/18
- WHMIS, 06/01/19
- FoodSafe Level 1, 03/01/21
- High Five, Present
- Standard First Aid Level C CPR and AED, 02/01/23
Languages
Farsi
Full Professional
Dari
Professional Working
Timeline
Social Service Worker Placement
KING CITY LODGE NURSING HOME
09.2023 - Current
ECA- part time
Our Lady of Annunciation Childcare Centre
08.2023 - Current
Dietary Aide
Elginwood Long-Term Care Centre
02.2021 - 01.2022
Social Service Work Placement
Horizons For Youth
09.2020 - 12.2020
Junior Camp Counselor
YWCA
06.2020 - 08.2020
Senior Camp Counsellor
Camp Tawheed
06.2018 - 06.2022
Recreational Volunteer
L'Arche Daybreak
09.2016 - 09.2017
DCS / DEC in Social Service Work -
Seneca College
Bachelor's in Public Health (2 Years Completed) -
University of Waterloo
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