Gollia Her
Manager
FRESNO
Summary
Dedicated professional with strong customer service skills and team leadership. Experienced in training and mentoring, ensuring operational efficiency and high satisfaction levels.
Overview
1
1
Language
1
1
Certification
10
10
years of professional experience
Work History
Manager on Duty
McDonald's Restaurant
03.2023 - Current
- Supervised daily operations, ensuring compliance with safety and sanitation standards.
- Trained and mentored team members on service protocols and operational procedures.
- Managed inventory levels, minimizing waste through effective stock rotation practices.
- Implemented process improvements, enhancing overall efficiency in food preparation and service.
- Addressed customer inquiries and resolved complaints to maintain high satisfaction levels.
- Trained employees in essential job functions.
Care Provider
IHSS In Home Support Services
06.2016 - Current
- Administered medication and monitored health conditions, ensuring safety and compliance.
- Developed individualized care plans in collaboration with healthcare professionals to meet client needs.
- Provided daily personal care and support to clients, enhancing their quality of life.
- Assisted clients with activities of daily living, promoting independence and dignity.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
High School Diploma -
Crescent View Manchester
Fresno, CA06-2004
Skills
Customer service management
Staff management
Training and mentoring
Team leadership
Employee development
Operational consistency
Problem-solving abilities
Task prioritization
Effective communication
Teamwork
Proactive leadership
Customer service
Accomplishments
· Bilingual-Speak fluently in Hmong and English
· Commitment to quality of service, teamwork, and participation in a highly interactive multidisciplinary team
· Excellent interpersonal and communication skills
· Ability to complete multiple tasks/objectives in a timely manner
· Ability to multi-task, organize, prioritize and work independently with minimal supervision
· Team leadership, customer service, inventory management, staff training and cash control
Certification
Food Safety Handling
Timeline
Manager on Duty
McDonald's Restaurant
03.2023 - Current
Care Provider
IHSS In Home Support Services
06.2016 - Current
High School Diploma -
Crescent View Manchester