Goli Shafaat
La Prairie,QC
Summary
Skilled in management, customer service, and problem-solving, with excellent organizational skills and persuasion. Able to work effectively as part of a team to achieve goals and ensure an optimal customer experience.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Garage Clothing Store
09.2025 - Current
- Supported the Store Manager in daily store operations.
- Opened and closed the store, handled cash procedures, and followed company policies.
- Ensured the sales floor and stockroom were organized and efficient.
- Assisted with inventory control, shipment processing, and loss prevention.
- Handled customer concerns and returns professionally.
Assistant Manager
Claires
07.2024 - 09.2025
- Provide attentive and professional ear-piercing services for clients of all ages.
- Track sales, manage inventory, and train new employees.
- Contribute to sales targets and the optimization of the customer experience.
- Perform ear piercings for children and adults, delivering a reassuring and professional service.
Key Holder
Guess Factory
12.2023 - 06.2024
- Opened and closed the store while following security and cash procedures.
- Supported daily operations and assisted management during shifts.
- Delivered strong customer service and contributed to sales goals.
- Maintained visual merchandising and brand standards.
Receptionist
Worlds Gym
10.2023 - 12.2023
- Accueillait les membres et visiteurs avec professionnalisme.
- Répondait aux appels, gérait les inscriptions et offrait de l’information sur les services.
- Gérait les paiements, les contrats et les suivis des abonnements.
- Maintenait un environnement propre et organisé à la réception.
Cashier
Pharmaprix
06.2022 - 09.2023
- Delivered friendly and efficient customer service at the cash register
- Accurately processed cash, debit, and credit transactions
- Assisted customers with inquiries, returns, and promotions
- Maintained a clean, organized, and professional checkout area
Team Lead/ Cashier
A&W Restaurants
05.2021 - 06.2022
- Worked at the cash register, in the kitchen, and at the drive-thru as needed.
- Supervised shifts and ensured procedures were followed.
- Provided excellent customer service in a fast-paced environment.
- Supported team members and ensured clear communication
Education
Financial Services And Insurance
Vanier College
Saint-Laurent, QC05.2025
DES: École secondaire
Félix-Leclerc
Pointe-Claire, Qc06.2023
Skills
- (POS) systems
- Training and development
- Microsoft Windows (Word, Excel)
- Service-oriented mindset
- Excellent communication skills
- Product knowledge
- Team management
- Customer service
Language
English
Full Professional
French
Full Professional
Persian
Native or Bilingual
Timeline
Assistant Manager
Garage Clothing Store
09.2025 - Current
Assistant Manager
Claires
07.2024 - 09.2025
Key Holder
Guess Factory
12.2023 - 06.2024
Receptionist
Worlds Gym
10.2023 - 12.2023
Cashier
Pharmaprix
06.2022 - 09.2023
Team Lead/ Cashier
A&W Restaurants
05.2021 - 06.2022
DES: École secondaire
Félix-Leclerc
Financial Services And Insurance
Vanier College