Goldie Abaya
Toronto
Summary
Skilled nursing professional with more than 3 years of experience and passion for providing highest quality of behavioral and medical care. Compassionate and empathetic advocate for patients and families. Skillfully assesses health status, develops diagnoses and manages care for patients with acute and chronic concerns. Experienced in structured and unstructured environments, smoothly coordinating multiple activities and competing priorities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
E.R. Staff Nurse
Medical Center Imus
03.2020 - 04.2023
- Triage incoming patients based on level of injury or illness
- Immediately stabilize incoming patients
- Administer medication as instructed by physicians
- Start intravenous lines
- Create and maintain incoming patient records
- Work with a team of emergency staff to help patients
- Help transfer stable patients to other wings/departments.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
Clinical Admin Nurse
Optum (United Health Care)
08.2020 - 04.2023
- Answer incoming phone calls from health care providers (i.e
- Physician offices, clinics)
- Identify the type of assistance the provider needs (e.g
- Benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits).
Nurse I / Field APE Coordinator
HMICare Clinic and Diagnostic Center
01.2018 - 01.2019
- Delegating tasks to appropriate team members.
Team Leader / Operations Supervisor
SPI Global Inc. (Infocom)
01.2014 - 01.2017
- Communicating goals and deadlines to team members
- Planning workloads and delegating tasks
- Creating a productive work environment for the team using gamification, trust, and other appropriate strategies
- Assessing team performance and providing feedback to employees
- Assisting with the daily operation of the organization
- Performing customer service functions, including interacting with customers and answering questions
- Providing teams with information about recent developments, programs, and policy changes of management.
Customer Service Representative
SPI Global Inc. (Infocom)
01.2013 - 01.2014
- Providing introductory information to new customers
- Ensuring that customers are satisfied with products or services
- Following up with clients or customers to check that they're still satisfied with any purchases
- Letting customers or clients know about additional products or services
- Determining the quickest, most effective ways to answer a client's or customer's questions
- Escalating queries and concerns
- Troubleshooting common issues with a product or service
- Working with a team of CSRs and other departments to find appropriate solutions.
Education
Bachelor of Science in Nursing -
University of Perpetual Help System Dalta-Molino
Bacoor, Cavite06.2013
Skills
- Critical Thinking
- Emergency Care
- Time Management
- Interpersonal Skills
- Attention to Detail
- Decision Making
- Accurate Documentation
- Strong Clinical Judgment
- Microsoft Office
- Care Planning
- Resource Allocation
Certification
- First Aid and Basic Life Support (BLS) Training, Red Cross Las PIñas SubChapter, Fe Del Mundo Medical Center, Quezon City, 02/2020
- Basic Intravenous Therapy Training (IVT), Fe Del Mundo Medical Center, Quezon City, 02/2020
Timeline
Clinical Admin Nurse
Optum (United Health Care)
08.2020 - 04.2023
E.R. Staff Nurse
Medical Center Imus
03.2020 - 04.2023
Nurse I / Field APE Coordinator
HMICare Clinic and Diagnostic Center
01.2018 - 01.2019
Team Leader / Operations Supervisor
SPI Global Inc. (Infocom)
01.2014 - 01.2017
Customer Service Representative
SPI Global Inc. (Infocom)
01.2013 - 01.2014
Bachelor of Science in Nursing -
University of Perpetual Help System Dalta-Molino
- First Aid and Basic Life Support (BLS) Training, Red Cross Las PIñas SubChapter, Fe Del Mundo Medical Center, Quezon City, 02/2020
- Basic Intravenous Therapy Training (IVT), Fe Del Mundo Medical Center, Quezon City, 02/2020
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