GOLDEN KAURA
Brampton,ON
Summary
Hardworking operator skilled in quality control and machine and equipment troubleshooting paired with outstanding time management and multitasking abilities. Quick learner offering several years of experience operating machines of various magnitudes. Focused on reducing costs and increasing productivity.
Overview
10
10
years of professional experience
Work History
REDZONE OPERATOR(Food and Safety Operator)
PLATS DU CHEF
Concord, Ontario
06.2023 - Current
- Perform quality assurance checks, such as CCP checks, GMP monitoring, and pre-operational inspection.
- Attended Huddle meeting daily to discuss about the ongoing issue what needs to be done in order to boot production.
- Performed team leader resonsibilities in his absence.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Analyzed data from process control systems to identify trends in product quality.
- Ensured compliance with safety regulations by monitoring workers during the manufacturing process.
- Developed corrective action plans based on findings from investigations and audits.
- Identified areas for improvement in existing processes, procedures, and equipment.
- Adhered strictly to Good Manufacturing Practices guidelines at all times.
- Recommended improvement measures to the production process to meet quality control standards.
Customer Service Representat
Kelly Connect (IOS)
Work From Home, ON
12.2022 - 06.2023
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Assisted customers with installation of new hardware and software applications.
- Diagnosed system errors and implemented solutions to resolve them.
- Monitored customer feedback to ensure high levels of satisfaction.
- Ensured compliance with company policies and procedures regarding technical support operations.
- Utilized remote access tools to connect remotely with customers' systems when necessary.
- Performed regular maintenance checks on customers' systems.
- Developed system documentation, user manuals, FAQs, troubleshooting guides.
- Documented all activities related to technical support including processes, updates, changes made.
Machine Operator
TG MINTO
Palmerston, Ontario
04.2022 - 11.2022
- Monitor the feed and speed of machines during the machining process.
- Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
- Adjust machine settings to complete tasks accurately.
- Troubleshoot malfunctions in equipment or processes.
- Record production information such as quantities produced and materials used on daily logs.
- Carry out regular safety checks on machinery prior to operation.
- Operate robotic arms within a manufacturing environment.
- Comply with company policies regarding quality control procedures.
- Keep detailed reports of maintenance activities performed on machinery.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
Customer Service Representative
HDFC BANK
Jalandhar, Punjab
02.2015 - 04.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Skills
- Quality Assurance
- Project Management
- Equipment Operation
- Safety Compliance
- Staff Management
- Teamwork and Collaboration
- Troubleshooting
- Flexible Schedule
- Production work
- Data Entry
- Customer Service
- Deadline Adherence
Timeline
REDZONE OPERATOR(Food and Safety Operator)
PLATS DU CHEF
06.2023 - Current
Customer Service Representat
Kelly Connect (IOS)
12.2022 - 06.2023
Machine Operator
TG MINTO
04.2022 - 11.2022
Customer Service Representative
HDFC BANK
02.2015 - 04.2020