Golda Calabrese
Smiths Falls, ON,Ontario
Summary
Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.
Overview
25
25
years of professional experience
Work History
Customer Service Cashier
Peavey Mart
11.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Production Worker
Tamco(Drake Industries)
10.2023 - 01.2024
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
Production Laborer
Canopy Growth
03.2021 - 07.2023
- Assisted in the achievement of production goals by consistently meeting daily targets and deadlines.
- Maintained open lines of communication with supervisors, reporting any issues or concerns that could impact production schedules or product quality.
- Maintained organized work area by cleaning and removing hazards.
- Upheld company standards for cleanliness and sanitation throughout the work area, contributing to overall facility compliance with industry regulations.
Sales Associate
Giant Tiger
09.2020 - 03.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Assistant Building Superintendent
Realstar Group
10.2019 - 06.2020
- Oversaw safe and secure environment throughout property .
- Supported property value growth by maintaining clean, well-maintained facilities that attracted prospective tenants.
- Contributed to a positive living environment by fostering relationships with residents and providing exceptional customer service.
- Followed instructions from supervisor regarding daily job tasks and duties.
Sales Associate
Royal Distributing Inc
07.2018 - 09.2019
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Supervisor/Key Holder
Giant Tiger
08.2016 - 06.2018
- Increased customer loyalty by delivering superior service and addressing concerns promptly and professionally.
- Implemented loss prevention strategies, resulting in reduced theft incidents and increased profitability.
- Ensured adequate staffing levels during peak business hours by proactively managing employee schedules.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
- Streamlined opening and closing procedures as integral member of store staff.
Supervisor/Key Holder
Giant Tiger
06.2000 - 04.2016
- Increased customer loyalty by delivering superior service and addressing concerns promptly and professionally.
- Maximized operational efficiency by overseeing daily store opening/closing procedures, cash handling processes, and scheduling assignments.
- Maintained exceptional visual merchandising standards, ensuring a visually appealing shopping environment.
- Established a reputation for excellent customer care by swiftly resolving problems with products or services.
- Developed strong relationships with vendors to secure exclusive product offerings and favorable pricing terms.
- Enhanced store performance by effectively managing and training team members.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Managed store personnel by delegating tasks and supervising daily operations.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
Education
High School Diploma -
Grant Collegiate
Springdale ,NFLDNo Degree - Administrative Assistant
Penn Foster College
08-2022
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
Languages
English
Timeline
Customer Service Cashier
Peavey Mart
11.2024 - Current
Production Worker
Tamco(Drake Industries)
10.2023 - 01.2024
Production Laborer
Canopy Growth
03.2021 - 07.2023
Sales Associate
Giant Tiger
09.2020 - 03.2021
Assistant Building Superintendent
Realstar Group
10.2019 - 06.2020
Sales Associate
Royal Distributing Inc
07.2018 - 09.2019
Supervisor/Key Holder
Giant Tiger
08.2016 - 06.2018
Supervisor/Key Holder
Giant Tiger
06.2000 - 04.2016
High School Diploma -
Grant Collegiate
No Degree - Administrative Assistant
Penn Foster College
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