GOLD UGOCHI OKERE
Waterloo,ON
Summary
Energetic and detail-oriented professional with over six years of experience in customer-facing roles, including cash handling, order processing, and frontline service. Proven ability to deliver outstanding service, handle transactions efficiently, and support smooth daily operations. Committed to maintaining a clean, organized environment and creating a positive shopping experience for members.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Financial Transaction Officer
First Bank Nigeria Plc
06.2018 - 05.2024
- Processed a high volume of financial transactions daily with accuracy and attention to detail.
- Maintained and balanced cash drawers while following strict cash handling procedures.
- Delivered top-notch customer service by resolving inquiries and promoting banking solutions.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Supported security protocols, flagged suspicious activity, and upheld compliance standards.
Cashier / Front-End Support
Djec International Company
08.2015 - 04.2018
- Handled customer purchases, refunds, and exchanges efficiently using POS systems.
- Packed customer orders carefully, ensuring items were organized and easy to transport.
- Maintained cleanliness of checkout area and assisted with front-end cleanup and organization.
- Helped customers load their purchases and responded courteously to inquiries.
- Assisted with restocking shelves and reported inventory discrepancies promptly.
Education
Postgraduate Certificate - Business Analytics
Cambrian College of Applied Arts and Technology
Sudbury, ON06.2025
BSc - Banking and Finance
Rivers State University of Science and Technology
10.2013
Skills
- Customer-Focused Service
- Order Packing & Product Handling
- Cash Handling
- Cleanliness & Safety Compliance
- Cart Retrieval & Floor Support
- Inventory & Stock Management
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Teamwork and Multitasking
Certification
- Diploma in Secretarial Administration
- Graduate Leadership and Management Professional
Languages
English
Professional Working
Timeline
Financial Transaction Officer
First Bank Nigeria Plc
06.2018 - 05.2024
Cashier / Front-End Support
Djec International Company
08.2015 - 04.2018
BSc - Banking and Finance
Rivers State University of Science and Technology
Postgraduate Certificate - Business Analytics
Cambrian College of Applied Arts and Technology
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