Gold Ohemeng
Peterborough,ON
Summary
Driven Personal Support Worker and Customer Service professional with proven expertise in mobility assistance and exceptional emotional support. Achieved increased patient wellness and customer loyalty through dedicated care and effective conflict resolution. Notably enhanced team communication at Lanark Long Term Home Care, ensuring timely and empathetic service delivery. Skilled in managing high-stress situations, demonstrating both empathy and efficiency. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
1
1
year of professional experience
Work History
Personal Support Worker
Lanark Long Term Home Care
Perth, ON
03.2024 - 09.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
Customer Service Coordinator
Canada's Wonderland
Vaughan, ON
11.2023 - 01.2024
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
Customer Service Representative
Canadian Tire
Toronto, ON
04.2023 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Nursing
Trent University
Peterborough, ON04.2028
Skills
- Mobility Assistance
- Dementia Care
- Personal Hygiene Assistance
- Emotional Support
Languages
English
Native or Bilingual
Timeline
Personal Support Worker
Lanark Long Term Home Care
03.2024 - 09.2024
Customer Service Coordinator
Canada's Wonderland
11.2023 - 01.2024
Customer Service Representative
Canadian Tire
04.2023 - 11.2023
Nursing
Trent University