Gokul Sajeev
LONDON,ON
Summary
Results-driven support professional prepared for impactful roles in direct care environments. Proven ability to enhance clients' quality of life through tailored support and effective daily management. Known for strong collaboration and adaptability, ensuring seamless team operations and consistent quality outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Walmart
11.2024 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Dietary Aide
Fox Hollow Residential Care
02.2022 - 10.2024
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
Direct Support Professional
Lovedale Retierment Residence
01.2020 - 12.2021
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
Education
Post Graduate Diploma - Applied Aerospace Manufacturing
Fanshawe College of Applied Arts And Technology
London, NoneBachelor of Science - Mechanical Engineering
Universal Engineering College
India09-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Publisher) and data management
- Knowledge of the Child, Youth, and Family Services Act and related legislation
- Demonstrated commitment to maintaining confidentiality and respecting individual dignity
- Flexible and adaptable, with a willingness to learn and take initiative
Languages
English
Native or Bilingual
French
Elementary
Certification
- First Aid
- Vulnerable Police Check
- Food Handler Certificate
- Lean six sigma Certificate
- Health and Safety Certificate
- WHMIS certificate
Timeline
Customer Service Representative
Walmart
11.2024 - 03.2025
Dietary Aide
Fox Hollow Residential Care
02.2022 - 10.2024
Direct Support Professional
Lovedale Retierment Residence
01.2020 - 12.2021
Post Graduate Diploma - Applied Aerospace Manufacturing
Fanshawe College of Applied Arts And Technology
Bachelor of Science - Mechanical Engineering
Universal Engineering College
Similar Profiles
Logan PowellLogan Powell
Cart Associate at WalmartCart Associate at Walmart
Rylee MarheineRylee Marheine
Seasonal Associate at WalmartSeasonal Associate at Walmart
Kiranjeet KaurKiranjeet Kaur
Deli Associate at WalmartDeli Associate at Walmart
Kelneisha WomackKelneisha Womack
Department Manager at WalmartDepartment Manager at Walmart
Melanie Da SilvaMelanie Da Silva
Law Clerk at Demelo Heathcote Criminal Defence And AppealsLaw Clerk at Demelo Heathcote Criminal Defence And Appeals