Gokhan Akay
Toronto,Canada
Summary
Analytical insurance professional well versed in auto and property insurance underwriting with four years of experience in the P&C insurance industry as well as sales, and three years of experience in Commercial Auto Underwriting. Proficient in MS Office applications. Bilingual in English and Turkish. Seeking to leverage my insurance knowledge and underwriting skills to be a Portfolio Underwriter.
Overview
8
8
years of professional experience
Work History
Commercial Auto Underwriter
Intact Insurance
900-6925 Century Avenue Mississauga Ontario
08.2022 - 08.2025
- Communicate with brokers both verbally and in writing in a timely, effective, and professional manner. Seek information and provide guidance to support reinforcement of Nordic best practices and FA guidelines, eligibility, and procedures.
- Analyze, underwrite, and rate new businesses, renewals, endorsements, and cancellations in accordance with Facility Association rules and regulations.
- Review relevant information and take appropriate underwriting actions to ensure compliance.
- Underwrite completely and accurately contributing to a satisfactory score on regional FARM audit.
- Ensure assigned work is completed within agreed internal service levels, contributing to the maintenance of FA's 45-days Service Level Agreement for Renewals and 30-days for all other transactions.
- Contributed to the quality of Nordic telephone services daily basis by addressing broker inquiries and concerns. Provided guidance for brokers regarding FA's rules and regulations to ensure accuracy and compliance in submitted applications and endorsement requests.
Videographer/Editor
Freelance
Toronto, ON
09.2021 - 08.2022
- Created shot lists, storyboard, screenplays for variety of freelance projects.
- Directed two major projects a short horror movie and documentary.
- Directed & created a burger commercial and designed a studio at home to film it.
- Great knowledge in visual editing by using Adobe Premiere Pro.
- Utilized Pro Tools for sound editing and mixing.
- Knowledge in lighting techniques to get the best possible result out of my footage.
- Managed casting and selected shot locations.
- Advanced knowledge in camera settings and equipment.
Home & Auto Insurance Advisor
Royal Bank of Canada
Mississauga, ON
10.2018 - 09.2021
- Performed front line underwriting for home and auto policies by analyzing the risk involved in insuring people, vehicles, houses and assets.
- Collaborated with claim adjusters, underwriters, brokers, billing specialists to assist clients.
- Maintained knowledge of policy endorsements and updates.
- Responded to customer questions and requests in a prompt and efficient manner.
- Handled money transactions upon setting up a new policy for customers daily basis.
- Built relationship with customers to increase likelihood of repeat business.
- Reviewed the accuracy of information provided by client before finalizing the sales as a level 2 underwriter.
- Provided coaching for new employees and helped them to learn the job.
- Successfully obtained insurance license for all provinces except Quebec.
- Reviewed Auto Plus, MVR, HITS and Claim History reports of customers to ensure compliance with underwriting guidelines.
Sales Associate
Lakeshore Honda
Toronto, ON
05.2018 - 10.2018
- Provided superior service over the phone, e-mail or in person while selling cars, and followed up with clients until the deal was closed.
- Resolved client complaints in a timely manner by communication with internal and external teams including business managers.
- Worked independently on the weekends to achieve greater sales performance.
- Coordinated the delivery process of the vehicle including cleaning of the car, preparing sales contracts and issuing the ownership for client.
- Worked closely with banks and business managers to have client’s financing or leasing application approved.
Financial Manager
Auto Loan Solutions
Toronto, ON
09.2017 - 05.2018
- Sold more than 5 vehicles in a month in order to exceed sales targets consistently.
- Analyzed customer needs and recommended cars in line with those needs.
- Provided excellent service over the phone or in person to help my clients to finance vehicles although their credit challenges.
- Negotiated with lenders on loan terms and conditions to offer the best financial deal for the customers.
- Conducted credit assessment by reviewing Equifax credit report.
- Maintained communication with customers from the beginning till the car is being delivered to make sure that my client is satisfied with sales process.
Education
Post Grad Diploma - Global Business Management
Humber College
Etobicoke, ONBachelor's Degree - International Relations & Political Sciences
Beykent University
Skills
- Strong Attention to Details
- Critical Thinking
- Microsoft Office Programs
- Bilingual English/Turkish
- Strong Interpersonal Skills
- Ability to Multitask
- Excellent Communication & Negotiation Skills
- Pro Tools
- Adobe Premiere Pro/Adobe After Effects
Languages
English
Turkish
Timeline
Commercial Auto Underwriter
Intact Insurance
08.2022 - 08.2025
Videographer/Editor
Freelance
09.2021 - 08.2022
Home & Auto Insurance Advisor
Royal Bank of Canada
10.2018 - 09.2021
Sales Associate
Lakeshore Honda
05.2018 - 10.2018
Financial Manager
Auto Loan Solutions
09.2017 - 05.2018
Bachelor's Degree - International Relations & Political Sciences
Beykent University
Post Grad Diploma - Global Business Management
Humber College