Summary

Overview

Work History

Education

Skills

Languages

Timeline

Gokhan Akay

Toronto,Canada

Summary

Analytical insurance professional well versed in auto and property insurance underwriting with four years of experience in the P&C insurance industry as well as sales, and three years of experience in Commercial Auto Underwriting. Proficient in MS Office applications. Bilingual in English and Turkish. Seeking to leverage my insurance knowledge and underwriting skills to be a Portfolio Underwriter.

Overview

years of professional experience

Work History

Commercial Auto Underwriter

Intact Insurance

08.2022 - 08.2025

Communicate with brokers both verbally and in writing in a timely, effective, and professional manner. Seek information and provide guidance to support reinforcement of Nordic best practices and FA guidelines, eligibility, and procedures.
Analyze, underwrite, and rate new businesses, renewals, endorsements, and cancellations in accordance with Facility Association rules and regulations.
Review relevant information and take appropriate underwriting actions to ensure compliance.
Underwrite completely and accurately contributing to a satisfactory score on regional FARM audit.
Ensure assigned work is completed within agreed internal service levels, contributing to the maintenance of FA's 45-days Service Level Agreement for Renewals and 30-days for all other transactions.
Contributed to the quality of Nordic telephone services daily basis by addressing broker inquiries and concerns. Provided guidance for brokers regarding FA's rules and regulations to ensure accuracy and compliance in submitted applications and endorsement requests.

Videographer/Editor

Freelance

09.2021 - 08.2022

Created shot lists, storyboard, screenplays for variety of freelance projects.
Directed two major projects a short horror movie and documentary.
Directed & created a burger commercial and designed a studio at home to film it.
Great knowledge in visual editing by using Adobe Premiere Pro.
Utilized Pro Tools for sound editing and mixing.
Knowledge in lighting techniques to get the best possible result out of my footage.
Managed casting and selected shot locations.
Advanced knowledge in camera settings and equipment.

Home & Auto Insurance Advisor

Royal Bank of Canada

10.2018 - 09.2021

Performed front line underwriting for home and auto policies by analyzing the risk involved in insuring people, vehicles, houses and assets.
Collaborated with claim adjusters, underwriters, brokers, billing specialists to assist clients.
Maintained knowledge of policy endorsements and updates.
Responded to customer questions and requests in a prompt and efficient manner.
Handled money transactions upon setting up a new policy for customers daily basis.
Built relationship with customers to increase likelihood of repeat business.
Reviewed the accuracy of information provided by client before finalizing the sales as a level 2 underwriter.
Provided coaching for new employees and helped them to learn the job.
Successfully obtained insurance license for all provinces except Quebec.
Reviewed Auto Plus, MVR, HITS and Claim History reports of customers to ensure compliance with underwriting guidelines.

Sales Associate

Lakeshore Honda

05.2018 - 10.2018

Provided superior service over the phone, e-mail or in person while selling cars, and followed up with clients until the deal was closed.
Resolved client complaints in a timely manner by communication with internal and external teams including business managers.
Worked independently on the weekends to achieve greater sales performance.
Coordinated the delivery process of the vehicle including cleaning of the car, preparing sales contracts and issuing the ownership for client.
Worked closely with banks and business managers to have client’s financing or leasing application approved.

Financial Manager

Auto Loan Solutions

09.2017 - 05.2018

Sold more than 5 vehicles in a month in order to exceed sales targets consistently.
Analyzed customer needs and recommended cars in line with those needs.
Provided excellent service over the phone or in person to help my clients to finance vehicles although their credit challenges.
Negotiated with lenders on loan terms and conditions to offer the best financial deal for the customers.
Conducted credit assessment by reviewing Equifax credit report.
Maintained communication with customers from the beginning till the car is being delivered to make sure that my client is satisfied with sales process.