Goharik Vayradyan
North Hollywood
Summary
Results-oriented Employment Services Specialist with experience assisting clients in achieving educational, employment, and self-sufficiency goals. Experienced in client assessments, case management, program compliance, supportive services coordination, and community resource referrals. Proven ability to build rapport with diverse populations, maintain accurate documentation, and collaborate with service providers to support successful client outcomes. Recognized for strong interpersonal skills, attention to detail, and commitment to public service.
Overview
2027
2027
years of professional experience
Work History
Teacher
Sound of Children
- Supervised groups of campers and ensured a safe, positive, and inclusive environment.
- Assisted children in developing social, communication, and teamwork skills.
- Organized arts, crafts, games, and learning activities appropriate for different age groups.
- Communicated with parents and camp staff regarding participant progress and needs.
- Managed classroom behavior and promoted respectful interactions among campers.
- Supported camp events, field trips, and special programs.
Case Manager
Maximus LA GAIN
Burbank, CA
04.2025 - Current
- Conducted interviews and group orientations for program participants and assessed eligibility and suitability for Welfare-to-Work services.
- Evaluated client information to determine exemptions, deferrals, and participation requirements.
- Assisted clients in identifying and overcoming barriers to employment and economic self-sufficiency.
- Developed individualized Welfare-to-Work plans based on employment history, education, assessments, and career goals.
- Coordinated supportive services, including childcare, transportation, educational, and vocational training assistance.
- Collaborated with service providers, physicians, attorneys, and other professionals to address client needs and resolve issues.
- Monitored participant compliance with program requirements and conducted investigations related to sanctions and good-cause determinations.
- Maintained accurate case records, prepared correspondence, and documented participant progress.
- Managed caseloads using computerized case management and data systems.
- Provided guidance and referrals to help clients achieve employment, education, and training objectives.
Customer Service Representative / Call Center Oper
Viva Cell-MTS Armenia
Yerevan
02.2019 - 11.2022
- Assisted customers with mobile, internet, and telecommunications services.
- Responded to customer inquiries and resolved service-related issues.
- Provided information on products, plans, promotions, and account services.
- Processed customer requests, account updates, and service activations.
- Maintained accurate customer records and documented interactions.
- Delivered professional customer service while meeting company performance standards.
- Handled customer complaints and escalated complex issues when necessary.
Education
Bachelor of Arts -
Yerevan State Institute of Theatre And Cinematography
Yerevan, Armenia06.2011
Skills
- Case Management
- Employment Services
- Workforce Development
- Client Assessment
- Career Counseling
- Welfare-to-Work Programs
- Interviewing & Intake
- Community Resources Coordination
- Conflict Resolution
- Documentation & Recordkeeping
- Program Compliance Monitoring
- Customer Service
Languages
Armenian
English
Russian
language
English, Armenian Russian fluent
Timeline
Case Manager
Maximus LA GAIN
04.2025 - Current
Customer Service Representative / Call Center Oper
Viva Cell-MTS Armenia
02.2019 - 11.2022
Teacher
Sound of Children
Bachelor of Arts -
Yerevan State Institute of Theatre And Cinematography