Gohar Balani
Los Angles & Torrance
Summary
Healthcare management graduate with clinical and hospital experience in patient coordination, healthcare operations, and clinical research. Proficient in electronic health records (EHR) management and maintaining HIPAA compliance. Demonstrated ability to collaborate effectively with patients, physicians, and interdisciplinary healthcare teams to support high-quality patient care.
Overview
9
9
years of professional experience
Work History
Clinical Research Intern
Cedar Sinai Medical Center
Beverly Hills
09.2025 - 05.2026
- Collaborated with physicians, researchers, and clinical teams in a fast-paced hospital environment.
- Reviewed and managed patient information using CS-Link electronic health records while maintaining HIPAA compliance.
- Coordinated patient-related research activities with multidisciplinary healthcare teams.
- Performed accurate data entry, chart reviews, and documentation of patient records.
- Supported workflow coordination to ensure timely completion of assigned tasks.
- Maintained accuracy and organization of sensitive patient information in high-volume healthcare setting.
Clinical Administrative & Patient Services
APLA Health
Los Angeles
12.2024 - 08.2025
- Supported daily clinic operations and patient service activities in a busy healthcare environment.
- Scheduled appointments, managed patient intake, and updated demographic and insurance information to enhance clinic operations.
- Communicated with patients both in person and by telephone regarding appointments, services, and follow-up needs.
- Coordinated with healthcare staff to streamline patient care and optimize clinic workflow.
- Entered, reviewed, and updated patient records to ensure accuracy and completeness.
- Guided patients in navigating services and resolving inquiries, ensuring high-quality customer service.
- Maintained confidential patient information in accordance with HIPAA guidelines.
Customer Service Agent
American Airlines Operations (Employed by G2 Secur
Los Angeles
08.2017 - 03.2020
- Provided customer service support for American Airlines passengers in a fast-paced airport environment.
• Assisted passengers with check-in, boarding, flight information, and travel-related inquiries.
• Coordinated with airline personnel to ensure efficient passenger flow and on-time departures.
• Resolved customer concerns while maintaining a high level of professionalism and service.
• Worked in compliance with airport security and safety regulations.
Education
Bachelor of Science - Healthcare Management
California State University, Dominguez Hills
Carson, CA06-2025
Skills
Healthcare Operations
- Patient Scheduling
- Appointment Coordination
- Patient Registration
- Care Coordination
- Healthcare Administration
Clinical Research
- Clinical Research
- Study Coordination
- Clinical Documentation
- Research Data Management
Systems
- Epic
- CS-Link
- EHR
- REDCap
- Microsoft Excel
- Microsoft Office
Compliance
- HIPAA Compliance
- Regulatory Compliance
- BLS Provider Certification
Timeline
Clinical Research Intern
Cedar Sinai Medical Center
09.2025 - 05.2026
Clinical Administrative & Patient Services
APLA Health
12.2024 - 08.2025
Customer Service Agent
American Airlines Operations (Employed by G2 Secur
08.2017 - 03.2020
Bachelor of Science - Healthcare Management
California State University, Dominguez Hills