Goefrey Tomlinson
Quèbec,QC
Summary
Motivated, hard-working, and reliable Professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
12
12
years of professional experience
Education
BBA - Business Management
University of Texas At Arlington
Arlington, TX05.2007
Skills
- CRM Software
- Efficient and Detail-Oriented
- Hard-Working and Self-Motivated
- Multitasking and Prioritization
- Issue and Complaint Resolution
- Customer Account Management
- Calm and Professional Under Pressure
- French (functional)
- Excellent Attention to Detail
- Strong Analytical and Problem Solving Skills
Work History
Retail Operations Manager
B45
Québec, QC
01.2018 - Current
- Point of contact for external Sales Reps
- Controlled, inventory, purchasing and inspection to reduce workflow gaps.
- Manage/oversee online sales
- Manage Customer Success Department; ensuring accurate, timely response to customer questions and comments
- Oversaw packaging and delivery of purchased merchandise to respective facilities with zero discrepancies.
- Planned, directed, coordinated and assigned manpower to efficiently meet daily production requirements and goals.
- Contributed to leadership team for implementing company policies and procedures.
Customer Service Associate
Gartner
Québec, QC
07.2017 - 01.2018
- Adding customers on online platform; updating and maintaining clients' portfolios
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with sales team and program leadership to suggest actionable improvements and corrective action plans.
- Providing assistance to clients in navigating our online platform; anticipating their needs.
- Generating and providing scheduled reports to internal and external clients
Assistant Coach
Les Capitales de Quebec
Québec, QC
05.2012 - 09.2015
- Conferred with assistant coaches to determine weaknesses in current team roster and develop recruitment plans.
- Developed and implemented training drills to improve team cohesiveness and performance.
- Engaged athletes in discussions on race strategy, mental preparedness, visualization and performance.
- Promoted good sportsmanship with competing teams on- and off-field.
- Advised head coach on discipline, performance, and other decision-making areas.
- Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
- Planned strategies for each match based on knowledge of opposing team and individual player strengths.
ESL teacher
Une Affaire d'Anglais
Quèbec, QC
10.2008 - 05.2012
- Evaluating and communicating progress of students
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Documented student attendance and progress against goals.
- Educated students in basics of English grammar and conversational speaking.
- Created new lesson plans based on course objectives.
- Attended workshops to learn about student motivation and engaging learning activities.
Timeline
Retail Operations Manager
B45
01.2018 - Current
Customer Service Associate
Gartner
07.2017 - 01.2018
Assistant Coach
Les Capitales de Quebec
05.2012 - 09.2015
ESL teacher
Une Affaire d'Anglais
10.2008 - 05.2012
BBA - Business Management
University of Texas At Arlington
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