Godwin Alex
Etobicoke
Summary
A results-driven professional currently working as a Team Lead with a strong foundation in business administration, marketing, and management. Experienced in retail sales, customer service, and operations management, with a proven ability to work independently and collaboratively in dynamic environments. Possesses in-depth understanding of process optimization and project management, coupled with proficiency in conflict resolution and strategic planning and aims to enhance team performance and deliver impactful results. Actively seeking a professional role in sectors to leverage my skills in strategy development, customer engagement, and operational excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Lead
Freedom Mobile
07.2025 - Current
- Led the team and sales by coaching, setting daily targets, and acting as manager on duty to ensure top performance and customer service.
- Delegated tasks and monitored staff on the sales floor to maximize productivity and achieve store goals.
- Analyzed sales and operational data to identify process improvements, optimize team workflows, and enhance store performance.
- Provided effective communication channels within the team and with upper management, sharing daily updates and reporting on store performance and issues as needed.
Retail Sales Associate Key Holder
Freedom Mobiles
02.2025 - 06.2025
- Oversee store operations and ensure compliance with company policies and procedures.
- Handle opening and closing duties, including cash management and reporting.
- Deliver exceptional customer service by addressing inquiries and resolving issues promptly.
Retail Sales Associate
Freedom Mobiles
06.2024 - 01.2025
- Assisted customers in selecting suitable wireless plans and devices.
- Supported promotional campaigns to boost sales and achieve monthly targets.
- Maintained visual merchandising standards to enhance the store's appeal.
Production Team Member
Tim Hortons
09.2023 - 09.2024
- Prepared bakery items while adhering to company quality standards.
- Conducted inventory checks and ensured proper stock rotation using FIFO methods.
- Actively participated as a member of the Health and Safety Committee to promote workplace safety.
Education
Post Graduate Diploma In Global Hospitality Management -
Conestoga College
04-2025
Post Graduate Diploma In Global Business Management -
Conestoga College
04-2024
Bachelors In Business Administration - Marketing
Bengaluru North University
10-2022
Diploma In Logistics and Supply Chain Management -
Koshys Group Of Institution
10-2022
Skills
- Team management
- Operations coordination
- Effective communication
- Prioritizing tasks under stress
- Strategic sales planning
- Service excellence
- Performance analytics and reporting
- Competitor analysis proficiency
- Data analysis expertise using Google Analytics
- Website optimization expertise
- Conflict resolution
- Coaching and mentoring
Websites
Certification
- Data-Driven Decision-Making for Business Professionals - Linkedin Learning
- Fundamentals Of Digital Marketing - Google
- Introduction To Artificial Intelligence - Linkedin Learning
- Excel Essential Training - Microsoft 365
- Lean Six Sigma Black Belt - Six Sigma Academy Amsterdam
AWARDS
Quarterly Sales Excellence Program - Freedom Mobiles, Q1 and Q2 2025
Timeline
Team Lead
Freedom Mobile
07.2025 - Current
Retail Sales Associate Key Holder
Freedom Mobiles
02.2025 - 06.2025
Retail Sales Associate
Freedom Mobiles
06.2024 - 01.2025
Production Team Member
Tim Hortons
09.2023 - 09.2024
Post Graduate Diploma In Global Hospitality Management -
Conestoga College
Post Graduate Diploma In Global Business Management -
Conestoga College
Bachelors In Business Administration - Marketing
Bengaluru North University
Diploma In Logistics and Supply Chain Management -
Koshys Group Of Institution
Similar Profiles
Simranjit KaurSimranjit Kaur
Assistant Store Manager at FREEDOM MOBILEAssistant Store Manager at FREEDOM MOBILE
Fiza NehalFiza Nehal
Retail Specialist at Freedom MobileRetail Specialist at Freedom Mobile
Naveen Henagama DOnNaveen Henagama DOn
Sales Associate at Freedom MobileSales Associate at Freedom Mobile
Michelle Diana Solis RamosMichelle Diana Solis Ramos
PIA - Summer Tutoring Program at Parkdale Intercultural Association/Youth Engagement Sessions (YES)PIA - Summer Tutoring Program at Parkdale Intercultural Association/Youth Engagement Sessions (YES)
Gerry ArniniGerry Arnini
President, Board of Directors at Brothers of the Christian SchoolsPresident, Board of Directors at Brothers of the Christian Schools