GODSWILL Grace

Customer Service Representative

God’s Own Procurement Enterprise

03.2022 - 02.2023

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Collaborated with team members to develop best practices for consistent customer service delivery.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Implemented rewards program that encouraged repeat business and strengthened customer relationships.
Participated in training programs to enhance product knowledge and customer service skills.
Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.