Summary
Overview
Work History
Education
Skills
Timeline
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GODLYN MUNRO

Toronto,ON

Summary

Experienced Customer Service professional with more than 5 years experience in retail including supervisory and managerial roles. With proven ability to excel in a fast-paced team environment while maintaining quality and exceptional service.

Talented professional considered knowledgeable leader and dedicated problem solver.

Overview

6
6
years of professional experience

Work History

Office Administrator/ Security

Toybox
Toronto, Ontario
11.2021 - Current
  • Interacted with customers by phone, email or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
  • Maintained open communication with customers to foster positive relations and provide updates on issues.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
  • Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
  • Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
  • Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
  • Checked and verified photo identification prior to granting facility access.

Manager

Splitsville Entertainment
Woodbridge, ON
01.2020 - 01.2021
  • Organized and directed 10 staff members, assigned work responsibilities to all stations
  • Actively participated in Manager meetings and contributed to the centre’s goal setting
  • Executed new team members trainings and schedules
  • Conducted business operations including, limited to daily inventory, cash outs, loading and unloading ATM machine
  • Provided friendly and exceptional guest service at all times
  • Reviewed and organized the daily opening and closing check lists
  • Answered incoming phone calls and handled guest inquiries
  • Ensured work areas remain clean, empty trash and spot sweeps whenever floor needs it exceeding employer’s cleanliness standards
  • Maintained record of daily operations as required with communication book and checklist
  • Provided information to customers who wished to book events for customers providing availability and scheduling for parties as well as received parties’ deposits

Sales Associate

SoftMoc
Scarborough, ON
03.2019 - 06.2019
  • Greeted customers entering establishments and answered questions regarding merchandise and or inventory
  • Received payments by cash, check, credit cards, vouchers, and automatic debits
  • Answer customers' questions, and provide information on procedures or policies
  • Helped customers find the location of products in store
  • Issue receipts, refunds, credits, or change due to customers
  • Helping customers with order selection and pricing information on products
  • Shipped orders to customers
  • Ensured smooth opening and closing the store
  • Reviewed and checked inventory before placing on racks for resale
  • Stocked inventory in appropriate location bins for quick replenishment
  • Placed promotion signs and set up merchandising of sale items

Manager

MCDONALDS
Scarborough, ON
01.2015 - 02.2019
  • Executes shifts checks pre, during and post shifts to ensure food safety and quality align with health and safety regulations
  • Organized and directed all crew members on all stations
  • Provided ongoing mentoring through performance reviews, reward/recognition, and corrective coaching
  • Executed new crew member orientation and training schedules
  • Conducted business operations including, but not limited to daily waste entries, inventory, cash up/ banking
  • Actively participated in Manager meetings and contributed to restaurant goal setting
  • Diligently improved work area and communicates with management team by providing feedback and updates on restaurant strategies

Education

Secondary School Diploma -

Western Technical Commercial School
06.2014

Police Foundation

Trios College
Toronto, ON
07.2022

Skills

  • MS OFFICE (Word, Excel, Outlook)
  • Organizational skills
  • Customer Service
  • Problem Solving ability
  • Staff Scheduling
  • Team Building
  • Flexible Hours
  • Staff Supervision
  • Timesheets & Payroll
  • Cash Handling
  • Office Management
  • Staff Training
  • Time Management

Timeline

Office Administrator/ Security

Toybox
11.2021 - Current

Manager

Splitsville Entertainment
01.2020 - 01.2021

Sales Associate

SoftMoc
03.2019 - 06.2019

Manager

MCDONALDS
01.2015 - 02.2019

Secondary School Diploma -

Western Technical Commercial School

Police Foundation

Trios College

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GODLYN MUNRO