Godlove Afua Taah
Caledon,ON
Summary
Certified Personal Support Worker seeking a full-time position in a Long-Term Care facility. Experienced in providing person-centred care to seniors, assisting with activities of daily living (ADLs), and supporting residents with dementia and responsive behaviours. GPA-trained with strong communication, teamwork, and documentation skills developed through PSW clinical placement and customer service experience.Committed to resident safety, dignity, and quality of life.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Polaris Transport
12.2023 - 12.2025
- Delivered professional, empathetic customer service in a fast-paced environment
- Managed approximately 30 incoming calls and emails per day from customers.
- Communicated clearly with clients, resolving concerns efficiently
- Maintained accurate documentation and followed company policies
- Demonstrated strong problem-solving, teamwork, and time-management skills
- Developed patience, communication, and emotional intelligence transferable to LTC care
Personal Support Worker
Age Care- Villa Forum
09.2025 - 11.2025
- Assisted approximately 6 residents with daily living activities to enhance comfort and independence under supervision.
- Provided compassionate care while fostering positive relationships with residents and families.
- Monitored and reported changes in residents' health conditions to nursing staff for timely intervention.
- Collaborated with multidisciplinary teams to develop personalized care plans for each resident.
- Provided hands-on personal care to residents in accordance with care plans
- Assisted with ADLs including bathing, toileting, dressing, feeding, and mobility
- Supported residents with dementia using Gentle Persuasive Approaches (GPA)
Education
Diploma - PSW
Alpha Carrer College
Toronto, ON12-2025
DIPLOMA - Supply Chain Management
Lambton College
Mississauga, ON08-2023
Bachelor of Arts - Marketing
Pentecost University
Accra, Ghana04-2020
Skills
- Activities of Daily Living (ADLs)
- Personal Care: bathing, dressing, grooming, toileting
- Feeding assistance & hydration support
- Safe transfers, lifts, and repositioning
- Dementia care & responsive behaviours (GPA)
- Infection Prevention & Control
- Vital signs observation & reporting
- Documentation & care charting
- Team collaboration with RNs/RPNs
- Time management & multitasking
- Resident dignity, privacy & safety
Languages
English
Certification
- Gentle Persuasive Approaches (GPA) – Current
- CPR & First Aid – Current
- Personal Support Worker (PSW) Certification
- Physically capable of LTC duties
- Flexible availability (days, evenings, nights, weekends, holidays)
- Eligible to work in Canada
- G2 license with access to a vehicle
- Valid Vulnerable Sector Criminal Check
- Updated TB Test (last 12 months)
Timeline
Personal Support Worker
Age Care- Villa Forum
09.2025 - 11.2025
Customer Service Representative
Polaris Transport
12.2023 - 12.2025
Diploma - PSW
Alpha Carrer College
DIPLOMA - Supply Chain Management
Lambton College
Bachelor of Arts - Marketing
Pentecost University