GODIVA COLLINS
Milton,ON
Summary
Proficient and energetic university graduate with excellent written and verbal communication skills and the ability to effectively develop and process documents/materials in an efficient manner. Proactive self-learner with flexibility and able to succeed in high volume and fast-paced environments.
Overview
9
9
years of professional experience
Work History
Customer Service Assistant
POLICARO BMW
07.2025 - Current
- Greet and assist service customers, ensuring they feel welcomed.
- Coordinate vehicle intake and delivery, communicate with advisors to keep service timelines on track.
- Help maintain the cleanliness and organization of the service area and customer lounge.
CUSTOMER SERVICE REPRESENTATIVE
HERTZ
04.2023 - 06.2025
- Provide world class customer service by managing the rental and returns process, in compliance with Hertz's policies and procedures.
- Effectively communicate and offer ancillary products and services to enhance customers' travel experience
CALL CENTER AGENT
PUBLIC STORAGE
08.2023 - 09.2024
- Handle all inbound calls, delivering world-class customer service.
- Communicate effectively to customer correspondence via live chat and email
FOOT PATROL
WILFRID LAURIER UNIVERSITY
09.2019 - 01.2023
- Safe walk program available during evening hours.
- Two are assigned to escort students to and from campus weekly.
WAREHOUSE ASSOCIATE
DENTSPLY SIRONA
06.2019 - 08.2021
- Accuratley processed, packaged, and shipped 1500+ orders.
- Neatly organize stock items and maintain inventory.
- Implemented quality control measures by inspecting products for defects and damages.
RETAIL SALES ASSOCIATE
ROOTS
04.2018 - 09.2018
- Serves customers by escorting them to merchandise.
- Drive sales through engagement of customers, suggestive selling, and sharing product knowledge.
- Greets and receives customers in a welcoming manner
DISHWASHER & WAITER
THE VENETIAN BANQUET HALL
10.2017 - 02.2018
- Ensured availability of clean dishes by washing dishes and cookware, and bussing tables.
- Maintained a functional working environment by preparing the dining areas and kitchen for next events, and cleaning and restoring cooking stations.
CUSTOMER SERVICE ASSOCIATE
LOWES
02.2017 - 10.2017
- Respond promptly and professionally to incoming customers inquiries in person or by telephone.
- Maintain an updated knowledge of the organizations products, services and customer service policies
Education
Bachelor of Arts - Law & Society, Criminology
WILFRID LAURIER UNIVERSITY
06.2023
High School Diploma -
ST. BASIL THE-GREAT-COLLEGE SCHOOL
06.2018
Skills
- Excellent verbal and communication skills
- Excellent interpersonal skills
- Strong attention to detail
- Critical thinking and problem solving
- Time management and prioritization
- Adaptability and flexibility
- Initiative and proactivity
- Professionalism and ethics
- Multitasking and efficiency
- Research and analytic skills
Timeline
Customer Service Assistant
POLICARO BMW
07.2025 - Current
CALL CENTER AGENT
PUBLIC STORAGE
08.2023 - 09.2024
CUSTOMER SERVICE REPRESENTATIVE
HERTZ
04.2023 - 06.2025
FOOT PATROL
WILFRID LAURIER UNIVERSITY
09.2019 - 01.2023
WAREHOUSE ASSOCIATE
DENTSPLY SIRONA
06.2019 - 08.2021
RETAIL SALES ASSOCIATE
ROOTS
04.2018 - 09.2018
DISHWASHER & WAITER
THE VENETIAN BANQUET HALL
10.2017 - 02.2018
CUSTOMER SERVICE ASSOCIATE
LOWES
02.2017 - 10.2017
Bachelor of Arts - Law & Society, Criminology
WILFRID LAURIER UNIVERSITY
High School Diploma -
ST. BASIL THE-GREAT-COLLEGE SCHOOL