Gobinath Adisaan

• Led multiple training flights to include weather briefings, flight scheduling and safety measures to provide safe flights in training environment.
• Improved student pilot performance and overall student satisfaction by implementing innovative training techniques and personalized lesson plans.
• Developed lesson plans and conducted ground training modules covering aircraft systems across normal, abnormal and emergency operations.
• Achieved high first-time pass rates on practical tests through rigorous preparation and focused in-flight training sessions.

Coordinator/Supervisor for the above the wing operations for multiple airlines - Westjet, Flair Airlines and Swoop.

• Check for updates from OCC and report to the proper airport authorities
• Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
• Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
• Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
• Positively working with airline crew.
• Coordinated closely with other departments to address operational challenges affecting customer experiences smoothly and efficiently.
• Proactively assisted passengers with baggage issues, minimizing delays and enhancing satisfaction.