GNANA VAMSI KRISHNA GUTTA
Kanata,Canada
Summary
Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front of House Manager
Rangde Indian Cusine
Kanata, ON
02.2024 - Current
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Performed cash handling activities and secured nightly bank deposits.
Operations Supervisor
Avina Fresh
Abbotsford, BC
04.2022 - 11.2023
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
Operations Coordinator
Heritage Steel
Surrey, BC
03.2020 - 04.2022
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Maximized resource utilization by monitoring staff schedules and allocating tasks.
- Streamlined operations by implementing efficient processes and procedures.
Store Manager
Papa John's Pizza
Kamloops, BC
08.2019 - 03.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Education
Executive MBA - International Business
Thompson River University
Kamloops, BC05.2021
Masters In Technology - Mechatronics And Advanced Manufacturing Technology
Gitam University
Hyderabad, India05.2016
Bachelor's In Technology - Mechanical Engineering
Gitam University
Hyderabad, India05.2014
Skills
- Guest Relations
- Conflict Resolution
- Staff Management
- Hiring
- Training and coaching
- Training and mentoring
- Performance Evaluation
- Food Safety Compliance
- Complaint Handling
- POS system operations
- Health and Safety Regulations
- Restaurant Operations
Websites
Languages
English
Full Professional
Hindi
Full Professional
Telugu
Native or Bilingual
Certification
Emergency First Aid & CPR/AED level C, 104887650, 03/19/27, 03/19/24, ON
- Leavitt forklift Training - 20/03/2025
Timeline
Front of House Manager
Rangde Indian Cusine
02.2024 - Current
Operations Supervisor
Avina Fresh
04.2022 - 11.2023
Operations Coordinator
Heritage Steel
03.2020 - 04.2022
Store Manager
Papa John's Pizza
08.2019 - 03.2020
Executive MBA - International Business
Thompson River University
Masters In Technology - Mechatronics And Advanced Manufacturing Technology
Gitam University
Bachelor's In Technology - Mechanical Engineering
Gitam University