Melissa Gomez
Hawaiian Gardens
Summary
Motivated finance student at Cerritos College with diverse experience in healthcare coordination, administrative support, and content creation. Seeking entry-level roles or internships in finance, financial planning, or investment services. Passionate about financial literacy, data organization, and delivering results through people-first communication.
Overview
2
2
years of professional experience
Work History
Retention Specialist
Via Care Community Health Center
East Los Angeles
12.2024 - Current
- Support patient retention and access to care by collaborating with internal departments, clinics, and external partners to coordinate appointments, improve outreach, and fill clinic availability.
- Scheduled appointments for in-house referrals and new patient enrollments in coordination with referrals and enrollment departments
- Worked closely with IPAs (Independent Physician Associations) by managing patient lists for those due for an annual physicals and wellness visits
- Partnered with clinic teams to fill open slots by contacting patients who have missed previous appointments
- Scrubbed and reviewed 100+ patient charts daily to identify eligible patients for outreach
- Achieve a consistent goal of 20+ appointments scheduled per day, contributing to improved clinic efficiency and patient engagement
- Tracked and reported progress using Excel, maintaining daily logs and contact outcomes
- Support internal teams with communication, organization, and follow-up
Care Coordinator – Emergency Room
Via Care Community Health Center
Downey
07.2024 - 12.2024
- As a Care Coordinator in a fast-paced emergency department, I assist patients in accessing primary care and coverage support, while managing monthly data for clinic performance and outreach initiatives.
- Help uninsured patients and those without a primary care provider establish care within our health system
- Assist patients seeking to switch primary care providers for better access or location
- Perform data entry and monthly reporting using Excel to track patient outcomes and service usage
- Communicate across departments to ensure follow-up care, proper referrals, and continuity of care
- Support underserved patient populations by guiding them toward available health coverage and clinic services
- Maintain organized records and ensure accuracy in all documentation and clerical tasks
Content Creator Intern
Rentah
Remote
07.2024 - 10.2024
- Create weekly video or written content to promote the Rentah app
- Develop content strategies to grow engagement and drive social traffic
- Collaborate with marketing team and adapt based on performance metrics
Receptionist
Via Care Community Health Center
Bellflower
01.2023 - 07.2024
- As a frontline representative of Via Care, I manage patient check-ins, scheduling, and eligibility with a strong focus on communication, organization, and service. Beyond administrative tasks, I help ensure a smooth and welcoming experience for every patient.
- Check in patients, schedule/reschedule appointments, and make courtesy reminder calls
- Verify insurance eligibility and assist with back office tasks as needed
- Trained new and current employees on our updated patient registration system
- De-escalated high-stress situations with empathy and professionalism
- Volunteered as a site representative for internal events and initiatives
- Helped significantly reduce billing errors and improve essential access findings
- Recognized for time management, reliability, and problem-solving under pressure
Education
Associate in Science for Transfer (AS-T) - Business Administration – Finance Concentration
Cerritos College
Norwalk, CA05-2026
Associate in Arts For Transfer (AS-T) - Social & Behavioral Sciences - Economics
Cerritos College
Norwalk, CA05-2026
Skills
- Microsoft Excel
- Appointment Scheduling
- Data Entry
- Patient Coordination
- Time Management
- Customer Service
- Content Creation
- Bilingual Communication (English/Spanish)
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Retention Specialist
Via Care Community Health Center
12.2024 - Current
Care Coordinator – Emergency Room
Via Care Community Health Center
07.2024 - 12.2024
Content Creator Intern
Rentah
07.2024 - 10.2024
Receptionist
Via Care Community Health Center
01.2023 - 07.2024
Associate in Science for Transfer (AS-T) - Business Administration – Finance Concentration
Cerritos College
Associate in Arts For Transfer (AS-T) - Social & Behavioral Sciences - Economics
Cerritos College
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