Glynnis Jones
San Francisco
Summary
Experienced with maintaining safe and supportive environments for shelter residents. Utilizes strong conflict resolution and crisis intervention skills to manage day-to-day operations. Knowledge of effective communication and teamwork to ensure harmonious and secure shelter setting.
Overview
22
22
years of professional experience
Work History
Shelter Monitor
Dolores Street Shelter
03.2023 - 03.2024
- Monitored shelter operations to ensure safety and compliance with regulations.
- Assisted residents in accessing resources and services to promote well-being.
- Documented incidents and maintained accurate records for reporting purposes.
- Trained new staff on procedures, fostering a collaborative work environment.
Universal Banker
Mission National Bank
01.2022 - 02.2023
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
- Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
Loan Officer Assistant
Glen Cove Home Mortgage
07.2016 - 02.2021
- Make initial contact and follow up with potential clients.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Serve as ongoing point of contact for clients, helping them collect required information and complete any necessary documents throughout loan process.
- Gather information for underwriting, including credit, income, assets, and title reports.
- Assist and coordinate internal parties involved in loan application process, including mortgage loan officers, underwriters, and realtors.
- Monitored pipelines to track and log status of loans.
Wire Transfer Specialist
Bank of America
01.2013 - 07.2016
- Process incoming and outgoing monetary wires.
- Check for suspicious information or activity.
- Monitor wire authenticity and oversee exchange of foreign currencies in transactions.
- Follow security process to ensure all transfers occur privately and professionally.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Served customers and followed outlined steps of service.
Front Desk Receptionist
Camelot hotel
09.2007 - 05.2013
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Recommending activities and restaurants to guests.
- Collected room deposits, fees and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Bank Teller
Fast Cash
06.2002 - 09.2007
- Cash handling: Handle and count currency, cash, and coins to include managing cash drawer, counting cash deposits, moving cash from secure safe to cash drawer and other cash handling requirements.
- Responsible for bank deposits or bank pick-ups.
- Balance individual batch receipts with store sales reports at end of day and assist with resolving over/shorts as needed.
- Accurately process loans and transactions per company policy.
- Inbound/Outbound calls: Answer telephone inquiries in response to general questions, customer applications, requests or other issues.
- Brand Ambassador: Promote Check ‘n Go brand professionally and ensure store appearance (internal and external) is maintained to company standards.
Education
General Studies -
City College of San Francisco
San Francisco, CAHigh School Diploma -
John Swett High School
Crockett, CASkills
- De-escalation techniques
- Cross-cultural sensitivity
- Money Transfers
- Financial Advisement
- Real Estate Lending Processes
- Financial Solution Recommendation
- Consumer Banking
- Cash Handling
- Customer Transactions
- Delinquency Notifications
- Currency Exchange
- Promoting Products
Timeline
Shelter Monitor
Dolores Street Shelter
03.2023 - 03.2024
Universal Banker
Mission National Bank
01.2022 - 02.2023
Loan Officer Assistant
Glen Cove Home Mortgage
07.2016 - 02.2021
Wire Transfer Specialist
Bank of America
01.2013 - 07.2016
Front Desk Receptionist
Camelot hotel
09.2007 - 05.2013
Bank Teller
Fast Cash
06.2002 - 09.2007
General Studies -
City College of San Francisco
High School Diploma -
John Swett High School
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