Glynis Glenney
Dunnville,ON
Summary
Dynamic leader with a proven track record at TJX Companies, enhancing operational efficiency and team collaboration. Excelled in inventory control and fostering a positive work environment, significantly boosting customer satisfaction. Skilled in strategic planning and empathetic communication, adept at mentoring teams to exceed performance metrics.
Overview
2025
2025
years of professional experience
Work History
Store Manager
TJX Companies
11.2003 - Current
- Managed inventory control, maintaining a >1% shrink result year over year, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele, gaining a 66% Voice of the Customer result.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Trained and guided team members to maintain high productivity and performance metrics.
Personal Support Worker
St. Elizabeth Healthcare
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Provided safe mobility support to help patients move around personal and public spaces.
- Built strong relationships with clients to deliver emotional support and companionship.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
Education
Bachelor of Science - Biology
Brock University
St. Catharines, ON01-1990
Skills
- Customer response
- Training and mentoring
- Inventory control
- Store merchandising
- Team building and leadership
- Project management
- Verbal and written communication
- Loss prevention procedures
- Strategic planning
- Operational efficiency
- Leading staff meetings
Accomplishments
- Increased sales by 5.1% by coaching department managers on new merchandising standards.
- Collaborated with team of 5 in the development of New Store Openings.
- Managed a store that exceeded company expectations in every category during the 4th quarter.
- Supervised team of 60+ staff members.
- Recruited 3 successful new managers within one year
Languages
Timeline
Store Manager
TJX Companies
11.2003 - Current
Personal Support Worker
St. Elizabeth Healthcare
Bachelor of Science - Biology
Brock University
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