Glovefearl Manlangit
Vernon City,BC
Summary
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Tim Hortons
04.2018 - 09.2025
- Oversaw daily operations, ensuring adherence to food safety and quality standards.
- Assisting customers with inquiries, complaints, and service requests in a high-volume environm
- Trained and mentored staff, enhancing team performance and customer service skills.
- Managed inventory controls, optimizing stock levels and reducing waste.
- Implemented training programs to improve employee engagement and retention rates.
- Developed schedules that aligned staffing with peak business demands, improving service efficiency.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Correctly calculated inventory and ordered appropriate supplies.
Education
Medical Office Assistant and Unit Clerk Program - MOA
MCG College
10.2025
Bachelor of Science - Tourism
Polytechnic University of The Philippines
03.2007
Skills
- Team management
- Adaptable
- Point of sale (POS) system operation
- Conflict resolution techniques
- Performance improvement
- Employee schedule management
- Labor and food cost control
- Customer service best practices
- Passion for customer satisfaction
- Customer-oriented
- Complaint resolution
- Staff scheduling
- Organization and prioritization
- Customer engagement
- Operations management
- Inventory control and record keeping
Languages
English
Professional Working
Certification
- Certified First Aid, St. John Ambulance - Sept 2025-Sept 2028
- Level C (CPR/AED)
- Certified Food Safe, Serv Safe - Feb 2024-Feb 2029
Driver License
Class 5 Driver
Typing Skills
- Thompson Rivers University
- Net Speed: 40 WPM
- Accuracy: 99%
- Sept 8, 2025
Timeline
Restaurant Manager
Tim Hortons
04.2018 - 09.2025
Medical Office Assistant and Unit Clerk Program - MOA
MCG College
Bachelor of Science - Tourism
Polytechnic University of The Philippines