Glory Sravanthi Pasupula
St. Catharine's,ON
Summary
Assistant Operation Manager with extensive background in administration and human resources with 8 years of experience across Collection Operations. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Excellent skills hiring and recruiting to develop high-performing teams.
Overview
9
9
years of professional experience
Work History
Assistant Manager Operations
Genpact India Pvt. Ltd.
2015.01 - 2023.01
- Responsible for managing retention and collection operations across I2I for personal loans, PDD calling, and business loans
- Managed a team of 550 tele callers and 12 floor managers, improved customer satisfaction, handled training and engagement activities, supervised collection activities, set collection targets, ensured compliance with legal requirements, and developed policies to enhance customer service.
- Implemented quality assurance initiatives to minimize errors in operations, improving overall efficiency levels.
- Enhanced operational efficiency by streamlining processes and implementing new systems.
- Handled escalated customer complaints effectively by resolving issues while maintaining strong client relationships throughout the process.
- Evaluated operational metrics regularly to identify areas for improvement and implement corrective actions accordingly.
- Managed daily staff scheduling, ensuring optimal coverage during peak hours while minimizing labor costs.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
HR Recruiter
Corp One
2014.01 - 2015.02
- Managed full-cycle recruiting processes, resulting in successful placements and employee satisfaction.
- Collaborated with hiring managers to identify talent needs and develop effective job descriptions.
- Developed strong relationships with clients, ensuring accurate understanding of their needs and matching them with top talent.
- Screening profile about 50 on daily basis to select the best candidate for the given position.
- Developed recruiting strategies to identify qualified candidates and build network.
- Maintained up-to-date knowledge of labor market trends, informing recruitment strategies accordingly.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Education
Post Graduate in Finance & Marketing -
Osmania University
Hyderabad01.2016
Graduate in Business Management & Technology -
Osmania University
Hyderabad01.2015
Skills
- Critical thinking
- Problem solving
- Good Communication
- Leadership qualities
- Time Management
- Presentation
- Training and mentoring
- Operational Efficiency
References
Available on Request
Languages
English
Professional Working
Hindi
Full Professional
Telugu
Native or Bilingual
Timeline
Assistant Manager Operations
Genpact India Pvt. Ltd.
2015.01 - 2023.01
HR Recruiter
Corp One
2014.01 - 2015.02
Post Graduate in Finance & Marketing -
Osmania University
Graduate in Business Management & Technology -
Osmania University
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