GLORY DAVID KILONZO

• Contributed to positive workplace environment through strong communication skills and teamwork.
• Increased productivity with effective time management and prioritization of tasks during peak hours.
• Oversaw area cleaning and maintenance of zoological areas and enclosures.
• Streamlined cleaning processes by implementing time-saving techniques and utilizing appropriate cleaning products for each task.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

• Trained new employees in sterile processing techniques, leading to faster onboarding and reduced errors.
• Reduced risk of infection in patients by maintaining clean and organized central sterile processing area.
• Monitored sterile processing operations closely, ensuring compliance with industry standards at all times while minimizing potential risks associated with cross-contamination or procedural errors.
• Sorted mismatched sets of instruments, trays and medical equipment and made available to sterile processing customers.
• Consistently exceeded performance expectations, earning recognition for dedication to maintaining high standards of patient care and safety in sterile processing operations.

Reduced payroll errors by implementing robust system to ensure accurate salary calculations and timely disbursements.

• Collaborated with external auditors during annual reviews, ensuring transparency and adherence to regulatory requirements.
• Developed annual budgets in collaboration with department heads, aligning resources with organizational goals.
• Conducted internal audits to identify areas of improvement in financial processes and systems, leading to increased efficiency.
• Calculated deductions and processed payroll for employees.
• Responded to employee inquiries to provide assistance with payroll-related questions.
• Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.