Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Work Availability
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GLORY OLOWOOKERE

Ottawa,Canada

Summary

Detail-oriented individual with exceptional communication and project management skills. Demonstrated ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive approach in identifying and addressing issues, with a strong focus on optimizing processes and supporting team objectives.

Overview

6
6
years of professional experience
1
1
Certificate

Work History

Partner Administrative Assistant

KPMG
01.2022 - Current
  • Provide high-level administrative support to partners and senior managers, ensuring efficient operations, compliance with risk management guidelines, and seamless coordination of schedules, documents, and meetings, resulting in enhanced productivity and client satisfaction
  • Design and develop detailed organizational charts and business process flows using Visio, aligning with client requirements to enhance operational clarity and support strategic decision-making
  • Work with Salesforce CRM to streamline client data management and improve customer engagement, resulting in increased sales opportunities
  • Coordinate over 50 meetings, conference calls, and travel arrangements monthly, maintaining a 95% satisfaction rate among stakeholders
  • Assisted in the proposal development process, contributing to the successful submission of client bids with a 90% on-time delivery rate

Business Operations Analyst

i-Sweat Fitness Centre
01.2021 - 01.2022
  • Streamlined the customer onboarding and management process by implementing GymMaster (CRM & Payments system) resulting in a 30% increase in operational efficiency and a 25% reduction in processing time
  • Analyzed customer engagement and retention data to inform marketing campaigns, improving client retention by 60%
  • Developed marketing performance dashboards using Power BI, tracking key performance indicators (KPIs) such as conversion rates and ROI, which led to a 30% improvement in campaign effectiveness
  • Collaborated closely with the marketing team to define campaign requirements, ensuring data-driven insights to optimize marketing strategies and this led to a 60% increase in customer retention
  • Led the implementation of GymMaster SaaS, overseeing ETL processes (data extraction, transformation, and loading), improving operational efficiency by 30%
  • Enhanced data accuracy and reporting, driving more reliable performance metrics that supported strategic decision-making and campaign success

Business Development Analyst

FCT Marketplace
01.2019 - 01.2021
  • Oversaw the development of an e-commerce platform, driving the digital transformation of over 60+ offline businesses, increasing customer satisfaction by 75% and achieving a 95% adoption rate within the first quarter
  • Analyzed sales and marketing data to optimize digital marketing campaigns, resulting in a 75% improvement in customer satisfaction
  • Partnered with marketing and design teams to define and track campaign KPIs, refining targeting strategies and achieving a 95% adoption rate for the e-commerce platform
  • Developed SQL-based data queries to extract insights into campaign performance and customer behavior, driving smarter, data-backed decisions
  • Worked with stakeholders to ensure alignment between data insights and marketing goals, leading to improved campaign outcomes and greater business alignment
  • Supported marketing campaigns that increased customer engagement and satisfaction by 75%

Education

Master of Science - Process Loss Prevention And Chemical Engineering

The University of Sheffield
Sheffield, UK
01-2020

Skills

  • Customer relationship building
  • Client relationship management
  • Operations management
  • Recruitment and hiring
  • Microsoft Excel
  • Business intelligence
  • Business process mapping
  • Teamwork and collaboration
  • Risk management
  • Continuous improvement
  • Stakeholder relations
  • Performance improvement
  • Data analytics

Accomplishments

    Recognized for championing inclusion, diversity, and mental health initiatives through the Thrive Network and Development Program, empowering future women leaders.

Languages

English
Full Professional

Certification

● Certified Scrum Product Owner (CSPO) (2024)

● Data Analysis Bootcamp (2024)

● Business Analysis by Skill hat(2024)

● Project Management Foundations by LinkedIn Learning (2024)

● Human Resource and Advanced Human Resource Management (2020)

● Entrepreneurship and Business Management (2020)

Timeline

Partner Administrative Assistant

KPMG
01.2022 - Current

Business Operations Analyst

i-Sweat Fitness Centre
01.2021 - 01.2022

Business Development Analyst

FCT Marketplace
01.2019 - 01.2021

Master of Science - Process Loss Prevention And Chemical Engineering

The University of Sheffield

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Business opportunities are like buses, there’s always another one coming.
Richard Branson

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GLORY OLOWOOKERE