GLORY OKIMA
Sydney,NS
Summary
A highly motivated and detail-oriented Receptionist administrator, with over 5 years of experience in this field. Seeking to leverage my skills and experience to contribute to the success of any company I work with as a Receptionist Administrator .
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
Lagos Marriott Hotel Ikeja
02.2021 - 04.2023
- Greeted guests and checked them into the hotel, ensuring the accuracy of information and adherence to hotel policies.
- Answered phones and handled customer inquiries and requests.
- Carry out currency exchange following the standard.
- Managed room reservations and cancellations, and coordinated with other hotel departments to ensure guest satisfaction.
- Processed payments and managed cash and credit transactions Maintained a clean and organized front desk.
- Review Credit Limit to ensure no high balance.
- Top Enroller Hilton Honors for the years 2018 and 2020.
Receptionist Supervisor
Legend Hotel Lagos Airport
04.2018 - 06.2021
- Supervise and manage 10 front desk staff, ensuring that all tasks are completed efficiently and accurately.
- Ensure the Departmental training calendar is followed and submit training attendance to the training manager every month.
- Train new employees on hotel procedures, customer service, and the use of hotel management software.
- Manage room inventory and ensure rooms are properly blocked for arrivals, monitor guest satisfaction, and handle guest complaints.
- Liaise with other hotel departments, such as housekeeping and maintenance, to ensure all cleaning and maintenance tasks are completed before check-in time.
Education
PGD - Business Management (in View)
Cape Breton University
Sydney, NS04.2025
Bachelor of Arts - Guidance And Counselling
University Of Calabar
Nigeria01.2019
Skills
- Great attention to Detail
- Excellent communication and customer service skills
- Strong leadership and organizational abilities
- Ability to multitask and work in a fast-paced environment
- Proficient in Microsoft Office Suite
- Knowledge of budgeting, forecasting, and
Financial analysis - Ability to handle customer complaints and
Resolve issues effectively
Certification
First Aid and CPR Certification, 2023
Timeline
Receptionist Administrator
Lagos Marriott Hotel Ikeja
02.2021 - 04.2023
Receptionist Supervisor
Legend Hotel Lagos Airport
04.2018 - 06.2021
PGD - Business Management (in View)
Cape Breton University
Bachelor of Arts - Guidance And Counselling
University Of Calabar
First Aid and CPR Certification, 2023
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