Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist
Glory Michael-Obasi

Glory Michael-Obasi

Airdrie,AB

Work Preference

Work Type

Full Time

Location Preference

RemoteHybrid

Important To Me

Work-life balanceWork from home optionPersonal development programsCompany CultureCareer advancement

Summary

Dynamic individual, Experienced leader with strong background in guiding teams, managing complex projects, with hands-on experience of over 10years in the travel Industry, with a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

17
17
years of professional experience

Work History

Head, Travel and Aviation

Intels Nigeria Limited
03.2012 - 08.2025
  • Maintained operational proficiency of the team in coordinating both international and domestic travel arrangement requests by staff/guest.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Maintained and updated corporate traveler’s profiles with current information.
  • Oversee and process vendor invoices, cash and credit card utilization, handling all sensitive information with professionalism and discreetness.
  • Hire, train, develop and carry our performance review on staff members.
  • Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
  • Manage all day-to-day activities of various units within the team.
  • Resolved problems, improved operations and provided exceptional service.
  • Learned and adapted quickly to new technology and software applications.
  • Worked effectively in fast-paced environments.

Call Center Executive

VConnect Global Services
04.2010 - 02.2012
  • Support and provide superior service via phones.
  • Using questioning and listening skills
  • Handle calls, email, provide answer to customer's queries and solution to their problem.
  • Research required information using available resources.
  • Advise product and service information.
  • Follow up customer calls where necessary.
  • Complete call logs and reports.
  • Identified trends and assessed opportunities to improve processes and execution.

Customer Service Officer

WEMA Bank Plc, NYSC
08.2008 - 07.2009
  • Provide support to various marketing teams of bank while they are in the field.
  • Compilation of customers' requests and complaints
  • General branch administration including filing and managing of branch files.
  • Explain policies, regulations and rate structures.
  • Opened and set up new accounts personal and corporate customers, managing and maintaining customer accounts.
  • Provided customer service for old and new customers via in inbound and outbound call center.

Education

Master of Science - Business Administration

Enugu School of Science And Technology
Nigeria
01.2017

Bachelor of Science - Banking and Finance

University of Benin
Nigeria
01.2007

Skills

  • Team leadership
  • Detail-oriented approach
  • Client support
  • Focused team alignment
  • Business travel coordination
  • Prioritization and scheduling
  • Amadeus, Sabre and Galileo Software Proficiency
  • Effective communication
  • Driven and independent
  • Experienced with Microsoft Office applications
  • Stakeholder engagement

Languages

English
Full Professional

Timeline

Head, Travel and Aviation

Intels Nigeria Limited
03.2012 - 08.2025

Call Center Executive

VConnect Global Services
04.2010 - 02.2012

Customer Service Officer

WEMA Bank Plc, NYSC
08.2008 - 07.2009

Master of Science - Business Administration

Enugu School of Science And Technology

Bachelor of Science - Banking and Finance

University of Benin

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Glory Michael-Obasi