GLORY JOSEPH

• Conducted thorough inspections of rooms post-cleaning to ensure guest readiness and quality standards.
• Collaborated with team members to enhance cleaning task scheduling for efficiency.
• Sanitized bathrooms, kitchens, and high-touch surfaces to comply with health regulations.
• Managed laundry operations, ensuring timely washing and drying of linens.
• Maintained organization and cleanliness of vacation rental properties.
• Trained new staff on housekeeping protocols and best practices.
• Reported maintenance issues promptly to management after inspections.
• Provided exceptional customer service by fulfilling guest requests swiftly.

• Maintained organized sales records and reported month-end goals to senior management.
• Attended essential sales training sessions to enhance understanding of all company services.
• Empowered employees to deliver exceptional customer service consistently.
• Interacted with guests to gather feedback on product quality and service.
• Managed group billing processes, ensuring accurate invoicing and timely payments.
• Resolved customer complaints related to sales and service effectively.
• Issued group contracts for rooms and managed reservations for tour operations and corporate clients.
• Followed up with clients for future business opportunities, promoting additional services or special packages.

Duties & Responsibilities – Group Reservations:

• Maintain organized sales records and report month-end goal setting to the senior management.
• Attend essential sales training meetings and develop an understanding of all the company's services.
• Empowers employees to provide excellent customer service.
• Interacts with guests to obtain feedback on product quality and service levels.
• Managed group billing process to produce accurate, timely invoices and receive and record payments.
• Resolved customer complaints regarding sales and service.
• Issue group contracts for Rooms.
• Making Group reservations for Tour operations and Corporate companies based on their various requirements.
• Sorting out any issues that may arise with bookings or reservations.
• Follow up with clients for future business.
• Up-selling, when appropriate, by informing Tour operators of additional services or special packages.
• Ensure all VIPs are flagged appropriately and communicate any special needs to Front Desk.
• Ensure a positive working relationship between all departments.

Duties & Responsibilities - Conference & Banqueting:

• Meet with customers to gather event requirements and explore opportunities.
• Coordinate and allocate supplies and staff for events.
• Selected catering services for different types of events, balancing cost & helping customers with menu selection.
• Managed safe and smooth food delivery at banquets, conferences and social events.
• Develop guest relationships to achieve a high level of satisfaction.
• Establish and maintain rapport with clients.
• Create floor plans for each event with client approval to ensure banquets and clients are in agreement prior to the banquet setup.
• Conduct pre-conference meetings with clients and communicate all relevant details with the Hotel's Head of Departments.
• Conduct weekly BEO meetings to review event contracts and ensure last minute changes are communicated with appropriate departments
• Consulting with the F&B Heads regarding BEOs.
• Respond to requests for proposals for small meetings / events including set-up, food and beverage needs, rooms and audio-visual needs.

Duties & Responsibilities - Group Reservations:

• Making reservations for Tour operations and Corporate companies based on their various requirements.
• Create groups series Blocks every year as per the contract for Tour operator.
• Checking the availability of accommodation for the groups desired travel dates.
• Processing payments and sending confirmation details to the Tour Operators.
• Sorting out any issues that may arise with bookings or reservations.
• Up-selling, when appropriate, by informing Tour operators of additional services or special packages.
• Ensure all VIPs are flagged appropriately and communicate any special needs to Front Desk.

Duties & Responsibilities - Conference & Banqueting:

• Prepare proposals, contracts and BEO – Banquet Event Orders and release them to all internal departments.
• Planning the venue layout according to the number of guests and the type of event.
• Consulting with the Head Chef regarding the Group’s BEO.
• Respond to requests for proposals for small meetings / events including set-up, food and beverage needs, rooms and audio-visual needs.
• Effectively communicate and work closely with Banquet, Culinary and all other operational departments to ensure smooth execution of all events including conducting weekly Banquet Event meetings with the Head Chef.

Duties & Responsibilities - Cluster Marketing Manager:

• Represented as the main hotel contact person for all media enquiries.
• Provide necessary product collateral and advertising materials to sales department.
• Overall responsibility of running various marketing campaigns – like getting newsletters, e-mail blasts sent to the customers.
• Participating in National and International Trade fair, exhibitions & organizing other events like conferences, seminars etc.

• Executed Hilton Sharjah rebranding initiative to enhance brand visibility.
• Ensured adherence of all restaurant and room collaterals to established brand standards.
• Managed weekly press interactions, distributing media clippings effectively.
• Updated hotel marketing database to improve direct marketing effectiveness.
• Planned and organized promotional activities in collaboration with relevant departments.
• Coordinated with Hilton Regional Office for timely issuance of press releases to media contacts.

• Coordinated sales activities, delivering administrative support to enhance team efficiency.
• Managed customer inquiries, ensuring timely responses that boosted satisfaction levels.
• Assisted in preparing impactful sales presentations and marketing materials for client engagements.
• Organized and maintained accessible sales documentation and reports for streamlined operations.
• Collaborated with cross-functional teams on product launches and promotional strategies.
• Scheduled appointments and meetings, optimizing calendars for enhanced productivity.
• Executed follow-up calls with customers post-sale to reinforce relationships.
• Maintained an updated database of prospective clients and their contact details.

Duties & Responsibilities - Banquet Sales Executive:

• Managing Banquet reservations.
• Efficient in corresponding the bookings with the sales team.
• Reporting to the F&B Manager and in direct with the Banquet Manager.
• Handling incoming & outgoing faxes, emails, memos, and day to day enquiries.
• Meet the corporate & direct clients personally and extending the booking service.

Duties & Responsibilities - Assistant Reservation Manager:

• Manage Leela Kempinski Mumbai & Leela Kempinski Goa Hotel reservations.
• Generating & maintaining sales reports on Weekly & Monthly basis.
• Efficient in corresponding the outbound bookings with the regional sales corporate.
• Provide reservation training for the hotel Industrial trainees.

Duties & Responsibilities - Senior Domestic Ticket Executive:

• Handling Domestic Counter Independently.
• Handled domestic hotel reservations.
• Independently handled Passport section.