Glory Ifedi
Dieppe,NB
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Armour Transportation
Moncton, New Brunswick
09.2023 - Current
- Answered inbound calls, chats and emails to facilitate customer service.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Updated system with order specifics and customer details, preferences, and billing information.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Customer Service Representative
Walmart
Moncton, NB
05.2023 - 08.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Representative
lead way assurance
11.2019 - 03.2023
- Maintained detailed records of all communication with customers, claimants, providers, and internal departments.
- Processed a high volume of claims efficiently while maintaining quality standards.
- Documented changes in claim statuses using specialized software systems.
- Handled customer inquiries regarding insurance policy coverage details and payment status updates.
- Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers.
- Educated customers on their rights under state and federal regulations governing insurance policies.
- Collaborated with other departments to resolve billing disputes or address customer concerns quickly.
Education
Bachelors of Law - Law And Justice
University of Uyo
06-2021
Skills
- Customer Relationship Management (CRM)
- Problem Resolution
- Critical Thinking
- Attention to details
- Multi-tasking skills
- Effective team player
- Inbound and Outbound Calling
- Strong Communication and interpersonal skills
- Written Communication
- Customer Service
- Sales
- Analytical skills
- Willing to Learn
- Self development
- Follow-up skills
- Service standard compliance
- Computer proficiency
Timeline
Customer Service Representative
Armour Transportation
09.2023 - Current
Customer Service Representative
Walmart
05.2023 - 08.2023
Customer Service Representative
lead way assurance
11.2019 - 03.2023
Bachelors of Law - Law And Justice
University of Uyo
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