Glorilyn Pangan
Winnipeg,MB
Summary
Proven Customer Service Representative at Seafood City, adept in active listening and problem-solving, significantly enhancing customer loyalty. Excelled in high-stress situations, demonstrating professionalism and empathy. Skilled in offering informed product recommendations, showcasing a blend of hard and soft skills critical for customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Seafood City
09.2022 - 10.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Pinagbayanan National High School
Batangas, Philippines04-2003
Skills
- Customer Service
- Active Listening
- Problem-solving abilities
Languages
English
Professional Working
Timeline
Customer Service Representative
Seafood City
09.2022 - 10.2024
High School Diploma -
Pinagbayanan National High School
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