GLORIA WALDEN JOHNSON
Sacramento,CA
Summary
A compassionate servant leader and agile enthusiast with 20+ years IT experience leading development teams and implementing business processes and standards through SDLC project lifecycle. Gloria continues to foster the Agile transformation journey by directly influencing executives, leaders, business units, and technology teams on Agile principles, values, and building techniques through structured training and development. Gloria obtains extensive experience in driving growth by partnering with Product Owners to represent strategic business goals, and drive clarity, transparency, and alignment around the product vision. Gloria continually exceeds expectations by developing valuable partnerships and works well with all business levels within organizations. Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance. Talented professional considered knowledgeable leader and dedicated problem solver. Brings over twenty years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Project Manager
MKS Professionals LLC
08.2021 - Current
- That Led a disbursed leadership team in defining scope to implement an enterprise wide Loan Originations System for their Luxury Market product line servicing home improvement
- Facilitated, organized and managed meetings, schedules, timelines and milestones while ensuring applied agile best practices along with the appropriate project methodology, creating high functional team, supporting the strategic direction while identifying, analyzing, and managing project risk responses
- Planning and monitoring program execution with project coordination and managing project dependencies
- Provide industry-specific coaching and training to clientele
- Owned the delivery against the product roadmap which includes tracking and completing all steps in the execution process, communicating with key stakeholders, partners, and owning engagement routines across teams
- Leverage agile methodologies to help remove blockers for the team in a timely manner
- Be action-oriented and take ownership of outstanding items and ensure delivery
- Interface and build relationships with internal and external stakeholders
- Act as primary contact for management and stakeholders on assigned projects; owning status updates, timelines, highlighting risks, and coordinating activities
- Take full ownership of assigned projects, work independently while keeping focus on team success
Project Manager
Cal State
12.2022 - Current
- Responsible introducing and overseeing the planning and implementation of multiple projects and developing a project management office supportive of organizational and departmental initiatives and changes, working with C-level suite creating a vision and goals for projects, while representing customers to ensure quick timely delivery
- Communicate project status and roadblocks to stakeholders, including executive management, and executives ensuring sufficient resourcing
- Developing technical to build an interactive and self-development learning environment with high functioning teams
- Define and document project scope, objectives and desired outcome
- Set and manage stakeholder expectations, both internally and externally
- Estimate resource requirement, acquire it effectively and manage efficiently
- Design a work plan for each team member depending upon project requirement and member expertise
- Create and manage contracts with suppliers and vendors, ensuring timely deliveries
- Perform regular assessment of project execution to identify areas for improvement
- Be aware of industry best practices, techniques and standards, and encourage team members to use them for effective project execution
- Track project performance periodically to ensure both short-term and long-term goals are met
- Create and maintain detailed project documentation
- Use the right tools and techniques for easier project management
- Manage interdepartmental coordination to ensure smooth project execution
Project Manager
Butte, Community College
07.2022 - 12.2022
- Responsible for overseeing the planning, implementing, coordinating and facilitation of a replacement document management system, reporting to the Chief Technology Officer
- Accountable for the discovery, defining, and designing phases of an off the shelf (OTS) software implementation project, managing and collaborating with stakeholders, end-users, vendors and project team members
- Establishing project management best practices through mentoring, coaching, and training project team members throughout the project lifecycle
- Employing process improvement strategies and identifying departmental inefficiencies within the IT Procurement
- Consulting with key stakeholders in standardizing business best practices
- Responsibilities include:
- Establish and implement best practices, processes and procedures to manage projects across the business organization
- Assist the CTO in the development and implementation a Project Management Office (PMO) to standardize project management
- Research and create lean processes and procedures for IT Procurement
- Facilitate and maintain vendor relations
- Established vendor standards and the evaluation criteria
Independent Contractor / Instructor
Project Management Academy, PMA
02.2022 - 12.2022
- As a Project Management Instructor, I facilitate course offerings and trainings conducive for professionals preparing to take PMIs PMP certification through administering, delivering, and coaching Project Management Book of Knowledge (PMBOK) content specific and, test taking tips and best practices for the exam.
Senior ScrumMaster
Collabera LLC
12.2020 - 07.2021
- As the Interim ScrumMaster my responsibilities were to manage the Enterprise Data Warehouse (EDW) development teams continuous development and improvement leveraging agile practices throughout strategic organizational change
- Manage business expectations aligning key outcomes and deliverables of product features
- Responsibilities included:
- Guides and coaches the Scrum Team on how to use Agile practices and principles to deliver high quality products and services to our customers
- Gets team to a high performing level by recognizing areas of strength and improvement and employing appropriate coaching and development techniques
- Responsible for ensuring Scrum is understood and the team adheres to Scrum theory, practice, and guidelines
- Coaches the Scrum team in self-organization, cross-functional skillset, domain knowledge and communicates effectively, both internally and externally working within the Scrum team
- Works with Scrum Team, as well as internal and external stakeholders, to influence and drive decision making and support organizational project or product teams
- Resolves team impediments with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization
- Works with Agile coaches and other Scrum Masters to grow within the role
- Contributes to the advancement and improvement of Agile practices within the organization
- Facilitates and supports all scrum events: Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective
- Acts as a leader who coaches and supports Agile teams assigned to mainly Business as Usual (BAU) work and to a lesser degree, important department initiatives and applicable portions of corporate projects and initiatives
- Workday
Project Manager & Scrum Master
SBM, LLC
09.2019 - 12.2020
- Assisted in leading a $2m business transformation program to replace legacy applications with a newer platform, enhancing business productivity
- Oversaw multiple 20-member distributed teams using hybrid scrum/waterfall model
- Prepared and implemented the project plan: identified and closed requirement gaps; track scope implementation, improved quality in design, code, testing and configuration in sprint iterations; identified and mitigated project risks; tracked and reported project progress to stakeholders
- Led the user experience and worked with marketing when conducting customer market research
- Created value-driven requirements gathering techniques, using a combination of SIPOC (Six Sigma) and Day-in-the-Life approaches
- As Project Manager, led the rebuilding Employment Life Cycle (Recruiting, On-Boarding, and Off-Boarding) processes, Governance plans and built automations in Jobvite and Hiring Applications
- Led 6 sub teams, 10+ persons, delivered and improving efficiency, Waterfall and Agile processes used in the project
- Due to short timeframes caused by severe recent deficiencies and pending Hiring App adoption requirements, Agile methods and processes were used to ensure the delivery of software and process updates
- Implemented the Business Process Management Program assisting business departments with process improvements.
IT Agile Coach
Sacramento Regional Transit District, Tek Solutions
04.2019 - 07.2019
- Completed a short-term project coaching and mentoring distributed Agile teams in their Scrum adoption
- A servant leader of more than 25 professionals Teaching Kanban principles as a Scrum Master of CI/Release team
- Partnered with Business and IT leaders to optimize flow of value across the line of business, suing SAFe Agile methodology and cultivating an environment where transparency, efficiency, quality, and innovation were at the forefront
- Successfully developed and instituted an Agile methodology/framework training program and educated the SASD Training Department on best practices and fundamentals to drive business value as well as to retain project vision.
Scrum Master
California Dental Association, Averro Solutions
10.2018 - 04.2019
- Strategically managed the implementation lifecycle from conception for a large endeavor to integrate an Enterprise Content Management Application, while simultaneously upgrading to Guidewire V.10, retiring existing Legacy System
- Led initial evaluation and ongoing reviews of business processes to uncover areas for improvement, developing and implementing impactful solutions to support the needs of internal customers
- Worked closely with business partners across business units to align technology solutions with business strategies, while participating in short- and long-term planning sessions with clients to improve business outcomes
- Collaborated with clients to ensure all data mapping and business requirements were accurately defined and documented, as well as participated in architecture and design discussions for new modules and service offerings
- Served as a Project Steering Committee Member and Product Owner throughout solution delivery to ensure customer satisfaction, providing status updates, escalating issues, and managing Business and IT leadership expectations
- Effectively managed clients' needs regarding projects and request, working with Business and IT leadership to prioritize immediate business tasks, while recommending options, in addition to identifying risks and costs vs
- Benefits
- Monitored testing processes and aligned stakeholders on discrepancies and expectations, as well as investigated, resolved, and escalated problems, including analyzing metrics to ensure promised business value and satisfaction.
Scrum Master, Project Manager &Systems Implementer
CGI, Inc
12.2006 - 07.2018
- Effectively led a new client implementation project for a collection application for Government agencies for the State of South Dakota, Queensland, Kentucky, Iowa, and Missouri, enabling end users to consolidate and collect debt
- Worked closely with Project/Product Managers, Scrum Masters, and the business to define project scope, including creating custom client designs, and authored high-level, detailed business requirements and traceability documentation
- Aligned with the Product Owner to manage standard integration and ensure integrity of the end-to-end solutions, identifying and raising risks, issues, assumptions, and dependencies to support solution delivery
- Monitored projects through a centralized Kanban Board for all project members, applying Agile methodology, and leveraged knowledge of JIRA, Clear Quest, and Remedy for defect management
- Provided guidance to IT corporate teams and Senior Leadership throughout the implementation process, setting cadence and synchronization to improve effectiveness of progress towards the iteration goals in daily stand-up meetings
- Helped manage risks and dependencies across the organization and the broader enterprise, continuously seeking opportunities to improve operational processes to drive consistency of delivery, improve satisfaction, and reduce costs.
Education
Bachelor of Science - Management
University of Phoenix
2009
Skills
- Maintaining a Thriving Agile Organization
- Effectively Managing Risks & Dependencies
- Driving Enterprise-Wide Agile Adoption
- Managing Migrations & Implementations
- Requirements Gathering & Defining Scope
- Developing SaaS Using Agile Practices
- Analytical Skills & Innovative Approaches
- Organizational & Managerial Expertise
- Excellent Verbal & Written Communication
- Staff Training
- Business Process Re-Engineering
- Contract Development
- Conflict Management
- Contract Management
- Cross-Functional Collaboration
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved objectives and obtained deliverables through collaboration and strategic planning efforts.
- Supervised multiple teams and staff members.
- Collaborated with project teams' Key Stakeholders throughout the project lifecycle.
- Completed projects on time and either within or under budget.
Certification
Certified Scrum Master (CSM, Scrum Alliance Organization)
Six Sigma Greenbelt (LSSGB, Clayton State University, GA, USA)
Project Manager Professional – PMP, PMI)
Advanced Certified Scrum Master (A-CSM, Scrum Alliance Organization)
Certified Scrum Professional – Scrum Master (CSP-SM, Scrum Alliance Organization)
PMI Authorized Training Partner (PMI-ATP)
PMI Agile Certified Practitioner (PMI-ACP), Six Sigma Green Belt (SSGB) – Clayton State College (Morrow, GA)
Certified ScrumMaster (CSM) – Scrum Alliance
Advanced Certified Scrum Master (A-CSM) – Scrum Alliance
Project Manager Professional (PMP) – PMI Institute
PMI Authorized Training Partner (PMI – ATP) – PMI Institute
Affiliations
Member – Project Management Professionals (PMI)
Member – PMI, Sacramento Chapter
Member of Scrum Alliance Organization
Member of St. Paul Baptist Church
Founder of Women with Unique Visions (Atlanta, Ga)
Outdoor Enthusiast and cardio advocate
Timeline
Project Manager
Cal State
12.2022 - Current
Project Manager
Butte, Community College
07.2022 - 12.2022
Independent Contractor / Instructor
Project Management Academy, PMA
02.2022 - 12.2022
Senior Project Manager
MKS Professionals LLC
08.2021 - Current
Senior ScrumMaster
Collabera LLC
12.2020 - 07.2021
Project Manager & Scrum Master
SBM, LLC
09.2019 - 12.2020
IT Agile Coach
Sacramento Regional Transit District, Tek Solutions
04.2019 - 07.2019
Scrum Master
California Dental Association, Averro Solutions
10.2018 - 04.2019
Scrum Master, Project Manager &Systems Implementer
CGI, Inc
12.2006 - 07.2018
Bachelor of Science - Management
University of Phoenix
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