Glorian Ganza
Summary
Motivated Guest Service Concierge with a history in high-end hospitality environments. Skilled in managing front desk operations and providing top-notch guest services to ensure customer satisfaction. Strengths include problem-solving, communication, multitasking, and ability to work under pressure. Achieved improvements in guest satisfaction ratings in previous positions by delivering consistent, personalized service.
Overview
1
1
year of professional experience
Work History
Guest Services Concierge
Kenrick Hotel
Banff, Alberta
01.2026 - Current
- Greeted guests warmly upon arrival and assisted with check-in procedures.
- Provided information on hotel services, amenities, and local attractions to guests.
- Coordinated room assignments and special requests to enhance guest experiences.
Bell Person
Fairmont
Jasper, Alberta
04.2025 - 01.2026
- Greeted guests warmly upon arrival and assisted with luggage.
- Provided information about hotel amenities and local attractions.
- Delivered items to guest rooms promptly upon request.
Education
Resurrection C.S.S
06.2011
Skills
- Customer service
- Creating travel itineraries
- Basic German language skills
- Full Drivers license for 15 years
- High level Communication with guests over the phone, email, or in person
- Sales and marketing (word of mouth)
Accomplishments
Front Office Employee of the month
July 2025- Jasper Park Lodge Fairmont
Employee of the month
March 2026- Kenrick Hotel
Google Reviews
Since working at the Kenrick Hotel, I have treated all of my guests the same no matter their status or room type. This has lead to genuine responses from guests who loved their stay with us in Banff and will continue to come back and always stay at The Kenrick Hotel because we offer the best vacation experience away from home.
Please feel free to go over the Google reviews of the Kenrick Hotel and see what people from around the world have said.
Languages
- English
- German
Timeline
Guest Services Concierge
Kenrick Hotel
01.2026 - Current
Bell Person
Fairmont
04.2025 - 01.2026
Resurrection C.S.S