Glorian Ganza
Kitchener
Summary
Dynamic Group Fitness Instructor and Client Solutions Representative with a proven track record at Limitless Performance and Nordia. Excelled in creating inclusive environments and resolving client issues with diplomacy. Skilled in class coordination and innovative problem-solving, consistently achieving positive feedback and enhancing customer satisfaction. Demonstrated expertise in equipment setup and conflict resolution, ensuring safety and efficiency.
Overview
5
5
years of professional experience
Work History
Group Fitness Instructor
Limitless Performance
01.2020 - 12.2020
- Cultivated a welcoming atmosphere for all skill levels, promoting inclusivity and accessibility within group fitness classes.
- Led weekly classes for up to 20 individuals with consistent participation and positive feedback.
- Demonstrated various crossfit exercises and developing proper technique to reduce chances of injury
- Managed a weekly training session with a local minor hockey team at our company facility.
Client Solutions Representative
Nordia
04.2016 - 09.2019
- Effectively resolved client conflicts with diplomacy and professionalism, preserving valuable business relationships.
- Monitored industry trends and competitor strategies, adjusting our offerings accordingly for a competitive advantage in the market.
- Streamlined internal processes for improved efficiency and quicker response times to client inquiries.
- Averaged 20 to 30 calls in a day to resolve problems with customer accounts quickly and effectively
Education
High School Diploma -
Resurrection Catholic Secondary School
Kitchener06-2011
High School Diploma -
Concordia German Language School
Kitchener06-2011
Skills
- Class coordination
- Group instruction
- Equipment setup
- Conflict resolution specialist
- Respectful customer service
- Innovative problem solver
Languages
German
Professional Working
Timeline
Group Fitness Instructor
Limitless Performance
01.2020 - 12.2020
Client Solutions Representative
Nordia
04.2016 - 09.2019
High School Diploma -
Resurrection Catholic Secondary School
High School Diploma -
Concordia German Language School
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