Gloria Ayerbia Yankson
Brampton,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrative Assistant
High Commission Of India
09.2019 - 08.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
Receptionist/ Consular Clerk
High Commission Of India
07.2013 - 08.2019
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
Personal Support Worker
Friends Of The Sick Clinic
06.2011 - 06.2013
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided compassionate and patient-focused care to cultivate well-being.
Teacher/ Internship
Nungua Secondary School
11.2010 - 01.2011
- Collaborated with colleagues to design learning outcomes and thoughtfully address individual student needs.
- Reviewed students' classroom assignments, homework and tests to evaluate knowledge of subject material and assign grades.
- Developed activities to help students delve into lessons and obtain hands-on experience.
- Initiated teaching implementing lesson plans and progressed to full-day teaching.
- Showed progressing knowledge and abilities by logging observations, teaching times and specific lesson plans for supervisor review.
Sales and Marketing Assistant/Part Time
Vicky's Fruit And Vegetables
10.2023 - 11.2023
- Demonstrated willingness and interest in learning new tasks and skills.
- Helped in packaging fruits and vegetables for customers.
- Maintained professional customer relationship with the buyers.
Education
Bachelor Degree - Political Science And Linguistics
University Of Ghana
Legon 05.2011
Senior Secondary School - General Arts
Nungua Secondary School
Nungua Accra Masters Degree - Masters In Business Administration
Nexford University
Washington DC Skills
- Customer Service
- Meeting Arrangements
- Computer Skills
- Microsoft PowerPoint
- Proofreading
- Project Planning
- Relationship Building
- Administrative Support
- Critical Thinking
- Deadline-Oriented
- Attendance Record Management
- Patient Scheduling
- Patient Care Advocacy
- Filing
- Clerical Support
- Office Administration
Certification
- PCW - Personal Care Worker
- CPR/AED certificate
- Business Foundations Certificate
- AI/ Technology certificate
Timeline
Sales and Marketing Assistant/Part Time
Vicky's Fruit And Vegetables
10.2023 - 11.2023
Administrative Assistant
High Commission Of India
09.2019 - 08.2023
Receptionist/ Consular Clerk
High Commission Of India
07.2013 - 08.2019
Personal Support Worker
Friends Of The Sick Clinic
06.2011 - 06.2013
Teacher/ Internship
Nungua Secondary School
11.2010 - 01.2011
Bachelor Degree - Political Science And Linguistics
University Of Ghana
Senior Secondary School - General Arts
Nungua Secondary School
Masters Degree - Masters In Business Administration
Nexford University
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